AMERICANA GROUP KUWAIT CAREER : APPLY NOW FOR THE LATEST VACANCIES

Americana Restaurants is a trailblazer in the MENA region and Kazakhstan’s Out of Home Dining industry, and among the world’s leading operators of QSR and casual dining restaurants. With a diverse portfolio of iconic global brands and a dominant regional footprint, we have delivered consistent growth and innovation for over half a century – to now stand alone in our market.

The millions of customers we serve each day are placed at the heart of our omni-channel universe. Our dedicated team of over 40,000 talented women and men work with pride and purpose to create memorable moments through fantastic food, superior service and exceptional experiences.

The leading restaurant platform across MENA region and Kazakhstan. Our ever-expanding footprint of restaurants covers 12 markets throughout the Middle East, North Africa and Kazakhstan, stretching from Kazakhstan in the east to Morocco in the west. With unmatched local knowledge and capabilities, we are dominant players in our core markets with plenty of headroom to grow.

APPLY NOW FOR THE LATEST JOB VACANCIES

Americana Restaurants has stood at the forefront of the Middle East’s quick service and casual dining sector for over half a century, constantly expanding, diversifying and adapting our portfolio of leading restaurant brands.

From the day we introduced the first quick service restaurant to the region almost 60 years ago, we have consistently created memorable experiences for our customers, delivered positive impact in our communities and generated exceptional returns for our shareholders.

Combining unprecedented scale and in-depth market knowledge with our portfolio of beloved brands and best-in-class digital capabilities, Americana Restaurants continues to build on our rich heritage with confidence that the future has never been brighter for our business. We are investing in our people, technologies and brands to leverage the full force of our competitive advantages and achieve strong and sustainable growth. new age of ambition and achievement for Americana Restaurants, we are primed to deliver exceptional value for our customers, employees, partners and shareholders.

JOB VACANCIES

Area Coach

Purpose of the Role:

Responsible for driving sales, profitability, operational excellence, and team development across assigned stores. Partners with Restaurant Managers (RMs/RGMs) to deliver strong business plans, exceptional customer experience, and full compliance with company standards.

Key Responsibilities:

Develop and review annual and monthly restaurant operating and business plans with RMs.
Drive sales and financial performance through effective execution of marketing programs, P&L analysis, cost control, and operational audits.
Monitor competitors, support new product launches, and ensure timely communication to restaurant teams.
Ensure restaurant excellence by maintaining service, quality, cleanliness, safety, and security standards while resolving major operational and customer issues.
Track KPIs, customer feedback, and GES/ROCC results, leading corrective and improvement initiatives.
Coach and develop restaurant management teams, identify high-potential talent, and ensure effective training, performance appraisals, and bench planning.
Ensure compliance with audits, cash handling, labor regulations, maintenance schedules, and required systems and tools.
Promote teamwork, employee engagement, and a strong customer-focused culture across all restaurants.

Education, Qualifications & Experience

Bachelor’s Degree (Tourism & Hotel Management or Business Administration preferred)
Minimum 5–6 years overall experience in retail and/or consumer-oriented service operations, preferably in multi-outlet food or QSR environments
Minimum 2–3 years in an operations management role with responsibility for sales, profit, people management, and compliance
At least 2 years of QSR experience, preferably with an international brand

Skills & Competencies

High adaptability and resilience in fast-paced environments

Strong leadership, coaching, and people development skills

Excellent communication and stakeholder management capability

Strong customer-centric mindset with focus on service excellence

Analytical, data-driven decision-making using operational and financial metrics

Solid understanding of QSR operations, compliance, and performance standards

Proficient in operational systems (One Klick, Aloha, Crunch Time, Pace Setter) and MS Office

Assistant Real Estate Manager

Job Purpose

The Real Estate Manager Kuwait is responsible for developing and executing the country real estate strategy in alignment with AMR’s business objectives and brand expansion plans. The role leads site acquisition, lease negotiations, property portfolio management, and pipeline development to support sustainable growth. The position ensures cost effective real estate solutions, manages the equity property portfolio, minimizes property cost inflation, and provides professional property advice to the business while supporting franchisor development agreements and expansion objectives.

Key Responsibilities

Develop and execute the real estate strategy for Kuwait aligned with AMR business objectives and expansion targets.
Identify, prioritize, and secure new sites across Kuwait to meet growth expectations.
Conduct market analysis and assess retail and hospitality trends to inform site selection strategy.
Oversee feasibility studies, financial assessments, planning approvals, and legal acquisition processes.
Apply strong business acumen to ensure financial viability and long-term sustainability of site selections.
Lead complex lease negotiations, including rental reduction initiatives and cost optimization strategies.
Manage and monitor the property pipeline, forecasts, and reporting for new restaurant openings.
Provide cost-effective real estate solutions including lease vs own analysis, lease terms, exit strategies, and operating expense optimization.
Ensure compliance with local property laws, taxation requirements, and financial governance standards.
Manage relationships with landlords, agents, franchisors, retailers, and vendors while demonstrating advanced stakeholder management capabilities.
Work closely with Finance, Legal, Planning, Franchise Operations, and Brand teams to align real estate initiatives with business strategy.
Minimize property cost inflation and identify asset management and portfolio optimization opportunities.
Lead, coach, and develop the acquisitions team, driving performance and succession readiness.
Make informed decisions under uncertainty, ensuring timely execution and business continuity.

Education and Qualifications

Bachelor’s degree in Business Management or a related field.
8–10 years of experience in Retail or F&B industries.
Proven experience in real estate strategy, site acquisition, and lease negotiations.
Demonstrated ability to manage multiple stakeholders and lead teams.

Skills and Competencies

Strong knowledge of property law, taxation, and financial management in Kuwait.
Expertise in asset management and real estate portfolio optimization.
Strong analytical and problem-solving capability.
Effective communication and high emotional intelligence.
Strategic thinking with strong commercial awareness.
Ability to drive results and execute strategic plans effectively.
Strong leadership, coaching, and team development skills.

AM CRM & Loyalty – KFCAM CRM & Loyalty

Key Responsibilities:

Strategic CRM & Loyalty Planning

Shape and own the loyalty and CRM strategy, ensuring alignment with KFC’s brand objectives, customer needs, and market opportunities.
Develop and implement targeted CRM campaigns (e.g., email, push notifications, in-app messages, SMS) for customer onboarding, retention, re-engagement, and win-back, aligned with marketing objectives and promotional calendars.
Utilize customer data to create highly granular segments based on order history, preferences, behavior, demographics, and app usage patterns to deliver personalized experiences
Monitor, analyze, and report on CRM campaign performance, customer churn rates, lifetime value (LTV), and engagement metrics, providing actionable insights for continuous improvement.

Loyalty Program Leadership

Lead the evolution of KFC’s loyalty program to deepen engagement and repeat transactions.
Develop and execute campaigns and initiatives specifically aimed at increasing loyalty member engagement, activity, and satisfaction (e.g., tier-based benefits, bonus point events, exclusive offers).
Design and manage the rewards catalog, point accrual rules, and redemption processes, ensuring a compelling and desirable value proposition for members.
Collaborate with digital, operations, and product teams to integrate loyalty benefits seamlessly into the customer journey.
Stay updated on regional loyalty ecosystems (e.g., Landmark’s Shukran, Alshaya’s Aura) to benchmark and innovate.

Insight & Data-Driven Decision Making

Lead campaign measurements and analysis to drive deep learnings and overall strategy. Should be well-versed with measuring incrementality of campaigns, A/B testing, basic forecasting.
Translate complex datasets into actionable insights for leadership, clearly communicating implications and recommended actions.
Understand and monitor metrics including CLV, churn, redemption, and campaign effectiveness.

Creative & Cross-Functional Influence

Act as a confident influencer, collaborating with stakeholders across marketing, operations, and central CRM/CDP teams.
Brief creative teams to ensure messaging and design align with KFC’s brand tone — bold, playful, and customer-first.
Ensure CRM communications balance insight-led targeting with brand storytelling.
Build strong working relationships with global and regional CRM/CDP partners, sharing brand-specific learnings and adopting best practices.

Qualifications & Experience:

Bachelor’s degree in marketing, Business, Data Analytics, or related field.
4–6 years of hands-on experience in CRM, loyalty marketing, or customer lifecycle management.
Arabic speaker required.
Proficiency in analytics tools (e.g., Google Analytics, SQL) and CRM platforms (e.g.,Clevertap, Salesforce, Braze).
Demonstrated ability to translate data into strategy (e.g., case studies showing improved retention/CLV).
Experience briefing creative agencies and reviewing assets against brand guidelines.
Strong project management skills; ability to juggle multiple campaigns and stakeholders.

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