Zain is a leading mobile telecommunications provider in the Middle East and North Africa. Zain began life in 1983 in Kuwait, as Mobile Telecommunications Company (MTC), the region’s first mobile operator, and commencing with the initiation of our expansion strategy in 2003, we grew rapidly in both the Middle East and Africa through the acquisition of several mobile operators across the region.
In September 2007, MTC rebranded to Zain in order to better reflect our growing status as a leading multi-national mobile service provider with global aspirations. Zain was thus adopted as the Group’s corporate master brand. The Zain brand is at the heart of everything we do. It is a promise to our customers, it defines our vision and drives our focus within the company. Our brand was valued at over $2.4 billion by the Brand Finance Middle East Top 50 Brands annual report for 2021 that also ranked Zain as the second most powerful home-grown brand in the region with a brand rating of AA+.
In 2008 we became the 4th largest mobile operator in the world in terms of geographical presence, with operations in 15 African countries and 8 in the Middle East.
We continued on our journey of growth and development, and in March 2009, entered into a 50/50 partnership with Al Ajial Investment Fund Holding to acquire a 31% stake in Inwi, the third mobile telecom operator in Morocco.
By 2010, Zain had taken the strategic decision to focus on its highly cash generative Middle East and North Africa operations, investing in new growth opportunities in these markets. This decision led to the sale of 100% of Zain Africa BV (‘Zain Africa’) to Bharti Airtel Limited in June 2010 for the total consideration of USD 10.7 billion on an enterprise value basis.
This represented a bitter-sweet moment in our history as we were both proud of what we had been able to achieve in Africa, while at the same time humbled by the success and value Bharti Airtel identified in the operations on the continent.
The 15 countries that Bharti Airtel acquired from Zain in Africa were: Burkina Faso, Chad, Democratic Republic of the Congo, Republic of the Congo, Gabon, Ghana, Kenya, Madagascar, Malawi, Niger, Nigeria, Sierra Leone, Tanzania, Uganda and Zambia.
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Having exited Africa, Zain Group re-defined itself as a leading mobile voice and data services operator in the Middle East and North Africa, with a commercial footprint in 8 countries in the region. Today over 7,900 employees provide a comprehensive range of market-leading mobile voice and data services to a base of over 50.9 million active individual and business customers as of June 30, 2025.
We operate as Zain in Kuwait, Bahrain, Iraq, Jordan, Saudi Arabia, Sudan and South Sudan. In Morocco, Zain has a 15.5% stake in ‘INWI’, through a joint venture.
The company’s 4SIGHT strategy is centered on evolving Zain’s core telecom business to maximize value and build on the company’s numerous strengths to steadily grow standalone verticals beyond standard mobile services. Through this strategy, Zain is realizing its vision to enrich the lives of individuals and enable businesses with cutting-edge ICT and digital lifestyle services. 4SIGHT focuses on the digitization and optimization of Zain’s telecom operations to continuously realize efficiencies and unleash opportunities. The pillars of the strategy foster seeking value creation by better management of Zain’s assets as well as through a determined approach in identifying and capturing investment prospects. Since its inception, the 4SIGHT strategy has spawned several growth verticals. Each one of the pillars under the strategy has witnessed the birth of at least one strategic initiative that promises clear growth possibilities for the Group. Zain continues to refine its strategy in response to market dynamics.
Listed on the Boursa Kuwait, there are no restrictions on Zain shares as the company’s capital is 100% free float and publicly traded. The largest shareholders are the Kuwait Investment Authority with a 15.9% stake and Omantel with 21.9% stake.
JOB VACANCIES
Enterprise Platform
Closing Date
22-May-2026
Responsibilities:
- Administer and maintain BSS platforms to ensure high availability, reliability, and performance.
- Implement and manage system upgrades, patches, and configurations.
- Monitor system performance and proactively identify and resolve issues.
- Work with developers and business analysts to design and implement integration solutions.
- Participate in the development and testing of new features and enhancements.
- Ensure that all integrations and developments comply with company standards and best practices.
- Lead and participate in BSS-related projects, ensuring timely and within-budget completion.
- Coordinate with stakeholders to define project requirements, scope, and deliverables.
- Track project progress and provide regular updates to management.
- Conduct training sessions for end-users on BSS applications and new functionalities.
- Develop user manuals, training materials, and FAQs to assist users.
- Provide ongoing support to ensure users are effectively utilizing the BSS platforms.
- Ensure data integrity and accuracy within the BSS platforms.
- Develop and generate reports to provide insights into system performance and business operations.
- Analyze data to identify trends and recommend improvements.
What We Need From You
Skills:
- Strong understanding of database management and SQL.
- Experience with APIs and integration technologies.
- Familiarity with cloud-based solutions and services.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
Education Level/Major:
Bachelor’s degree in computer science, Information Technology, Business Administration, or a related field.
About Application Process
If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
- Resume/CV
- Passport-size photograph
- Highest Education Qualification
- Copy of Civil ID/Passport
Site Reliability Engineering
Closing Date
21-May-2026
Responsibility:
- Application Log Monitoring: Enable and monitor application logs to track performance and diagnose issues proactively.
- System Maintenance and Scaling: Oversee system uptime, maintenance, and scaling to meet operational demands and business continuity requirements.
- Reporting and Analytics: Generate operational and functional reports to provide insights into system performance and departmental operations.
- Alerting System Development: Design, develop, and manage alerting systems using APM tools to promptly address issues and maintain system stability.
- Applications logs management: Design, develop and manage a centralized digital channels logs management, and ensure its accessibility using APM tools to promptly track end user behavior in backend and frontend systems.
- Process Automation: Develop and implement automated operational processes to enhance efficiency and reduce manual workload.
- Technical Configurations: Apply and manage technical configurations to maintain system integrity and functionality.
- Customer Care Resolution: Manage and resolve customer care remedies and complaints, providing timely and effective solutions.
- JIRA Service Management: Utilize JIRA Service Management to handle internal customer requests and issues, ensuring efficient workflow management.
- Perform all the above-mentioned roles and responsibilities in compliance to the Information Security Management System (ISMS) policies, Group policies and report any information/physical security breaches, non-compliance gaps or incidents to the supervisor/manager immediately
- Be aware of, and adhere to, all environmental requirements as set by the statutory bodies in Kuwait, or by the published policies of Zain Group/Kuwait
- Zain abides by fulfilling the occupational health and safety certificate requirements that establishes and maintains an OH&S management system that eliminates hazards and minimizes OH&S risks (including system deficiencies), take advantage of OH&S opportunities and addresses OH&S management system nonconformities associated with its activities to all youth .
What We Need From You
Skills:
- Operating Systems & Infrastructure Awareness
- Troubleshooting & Root Cause Thinking
- Intermediate – Networking background
- Intermediate – Programming and development (Java script, React, React Native …etc.)
- Intermediate – SQL/ PLSQL
Education Level & Major: Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a any related field.
About Application Process
If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
- Resume/CV
- Passport-size photograph
- Highest Education Qualification
- Copy of Civil ID/Passport
Channel Management
Closing Date
19-May-2026
Responsibilities
- Maintain, configure, and support backend systems that enable enterprise communication channels (e.g., CMS, IVR, dialers, Qmatic, telephony platforms).
- Monitor channel systems to ensure uptime, performance, and reliability using appropriate tools and alerts.
- Respond to and resolve incidents affecting channel availability or performance, escalating as needed.
- Participate in system upgrades, patches, and deployments in coordination with vendors and internal IT teams.
- Implement changes to system configurations based on operational needs or customer service improvements.
- Document system setups, procedures, and troubleshooting guides to support operational continuity.
- Coordinate with support teams and vendors to manage service issues and plan maintenance activities.
- Participate in performance analysis and tuning of channel systems to optimize resource usage.
- • Participate in scheduled on-call support to assist with critical issues to ensure system continuity.
- Provide technical support for escalated service complaints related to backend channels.
- Contribute to initiatives aimed at automating monitoring, reporting, or response to recurring issues.
- Perform all the above-mentioned roles and responsibilities in compliance to the Information Security Management System (ISMS) policies and report any information/physical security breaches or incidents to the supervisor/manager immediately
- Be aware of, and adhere to, all environmental requirements as set by the statutory bodies in Kuwait, or by the published policies of Zain Group/Kuwait
Zain abides by fulfilling the occupational health and safety certificate requirements that establishes and maintains an OH&S management system that eliminate hazards and minimizes OH&S risks (including system deficiencies), take advantage of OH&S opportunities and addresses OH&S management system nonconformities associated with its activities
What We Need From You
SKILLS
- System Configuration
- Basic Coding
- Basic Windows and Unix/Linux knowledge
- System Monitoring
- APM Tools
- Incident Management
- Root Cause Analysis
- Technical Documentation
- Vendor Coordination
- Service Uptime Awareness
- Problem Solving
Communication
Education
Bachelor’s Degree Engineering/IT or equivalent
About Application Process
If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
- Resume/CV
- Passport-size photograph
- Highest Education Qualification
- Copy of Civil ID/Passport
Integration
Closing Date
19-May-2026
RESPONSIBILITIES
- Develop and maintain integration workflows using APIs, ESB, and middleware platforms.
- Ensure accurate and secure data exchange between systems through proper mapping, transformation, and routing logic.
- Collaborate with architects, team leads, and business stakeholders to understand integration requirements.
- Implement integration solutions in alignment with internal architecture guidelines and industry standards to ensure interoperability, security, and maintainability.
- Troubleshoot and resolve integration issues in coordination with support and vendor teams.
- Create and maintain technical documentation for integration designs, data mappings, and configurations.
- Perform integration testing, validation, and support go-live deployments.
- Monitor the performance of integration services and escalate critical issues proactively.
- Ensure integration practices comply with internal standards and external frameworks.
- Participate in scheduled on-call support to assist with critical issues and ensure system continuity.
- Contribute to automation and process improvement initiatives within the integration environment.
- Support knowledge transfer and code reviews.
- Perform all the above-mentioned roles and responsibilities in compliance to the Information Security Management System (ISMS) policies and report any information/physical security breaches or incidents to the supervisor/manager immediately
- Be aware of, and adhere to, all environmental requirements as set by the statutory bodies in Kuwait, or by the published policies of Zain Group/Kuwait
Zain abides by fulfilling the occupational health and safety certificate requirements that establishes and maintains an OH&S management system that eliminate hazards and minimizes OH&S risks (including system deficiencies), take advantage of OH&S opportunities and addresses OH&S management system nonconformities associated with its activities
What We Need From You
SKILLS
- API Integration
- ESB (Enterprise Service Bus)
- Data Transformation (XML, JSON)
- Scripting (Java, Python, JavaScript)
- Middleware Configuration
- CI/CD Awareness
- Process Mapping
- Troubleshooting
- Technical Documentation
- Standards Compliance
- Communication
- Time Management
Vendor Coordination
EDUCATION LEVEL
Bachelor’s Degree, Engineering/Computer Science or equivalent
About Application Process
If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
- Resume/CV
- Passport-size photograph
- Highest Education Qualification
- Copy of Civil ID/Passport
Business Excellence
Closing Date
16-Jul-2026
Responsibilities:
- Lead and support end-to-end process management initiatives, including process mapping, redesign, and optimization to enhance efficiency and effectiveness.
- Drive continuous improvement programs using structured methodologies identifying gaps, root causes, and sustainable solutions.
- Manage and coordinate internal and external audits, ensuring timely closure of findings and alignment with regulatory and certification requirements.
- Support the development, implementation, and maintenance of ISO and other international certifications, ensuring ongoing compliance and readiness.
- Establish and monitor performance frameworks and KPIs, providing insights and recommendations to senior stakeholders.
- Partner with business units to ensure standardization and governance of processes, policies, and procedures across the organization.
- Lead or support cross-functional projects related to transformation, operational excellence, and digital/process innovation.
- Conduct benchmarking and best practice analysis to identify opportunities for innovation, cost optimization, and service improvement.
- Be aware of, and adhere to, all environmental requirements as set by the statutory bodies in Kuwait, or by the published policies of Zain Group/Kuwait
- Zain abides by fulfilling the occupational health and safety certificate requirements that establishes and maintains an OH&S management system that eliminate hazards and minimizes OH&S risks (including systemdeficiencies),takeadvantageofOH&SopportunitiesandaddressesOH&Smanagementsystem nonconformities associated with its activities
What We Need From You
Skills:
- Strong analytical mindset with the ability to translate data into actionable insights.
- Demonstrated experience in process improvement, quality management, or business transformation roles.
- Solid understanding of audit practices, compliance frameworks, and international standards (e.g., ISO).
- Excellent stakeholder management and communication skills, with the ability to influence at different organizational levels.
- Strong project management capabilities, with the ability to manage multiple initiatives simultaneously.
- High level of attention to detail combined with strategic thinking.
- Proficiency in tools such as Microsoft Office (advanced Excel preferred) and process mapping or project management tools.
- Certifications such as ISO Lead Auditor and/or PMP are highly desirable.
Education Level/ Major:
Bachelor’s degree in Business Administration, Industrial Engineering, Management, Information Systems, or a related field.
Years Of Experience:
Minimum 5+ years of relevant experience in business excellence, process improvement, or operational strategy roles.
About Application Process
If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
- Resume/CV
- Passport-size photograph
- Highest Education Qualification
- Copy of Civil ID/Passport
Cloud Networking
Closing Date
12-May-2026
•Ensure high service availability and optimal performance of core network systems.
•Monitor system performance and proactively address potential issues.
•Provide technical support for roaming operations and maintenance.
•Troubleshoot and resolve core network issues to maintain high KPIs and service standards.
•Work with vendors and technical teams to address hardware and software problems.
•Ensure compliance with SLAs and high levels of customer satisfaction.
•Supervise database dimensions and hardware expansions to resolve technical problems efficiently.
•Plan and implement database maintenance activities to ensure data integrity and availability.
•Manage processes for fault detection and correction to maximize system and service availability.
•Implement and improve fault management procedures to enhance network reliability.
•Document and report on fault management activities and outcomes.
•Identify and implement improvements to existing processes and procedures to enhance workflow and efficiency.
•Develop and document new processes for better network management and operation.
•Stay updated on industry best practices and integrate them into the organization.
•Coordinate with development teams and business units for requirements and changes related to new developments, integrations, or operations.
•Assist in the preparation of technical and maintenance processes for new projects, services, expansions, and ad-hoc requests.
•Facilitate communication and collaboration between different units and stakeholders.
•Ensure compliance with environmental and occupational health and safety requirements.
•Implement security and protection protocols to safeguard network infrastructure.
•Prepare reports on network performance, fault management, and process improvements.
•Ensure all documentation is up-to-date and accessible to relevant stakeholders.
What We Need From You
•Knowledge of database management and IT/Data-warehouse systems.
•Familiarity with service level management and customer satisfaction principles.
•Industry certifications in core network technologies or vendor-specific certifications.
•Strong understanding of core network technologies and protocols.
•Proficiency with network management and monitoring tools.
•Excellent problem-solving and analytical skills.
•Strong communication and teamwork abilities
Educational Level
Bachelor’s degree in Telecommunications, Electrical Engineering, Computer Science, or a related field.
About Application Process
If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
- Resume/CV
- Passport-size photograph
- Highest Education Qualification
- Copy of Civil ID/Passport
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