Life at Etihad
It’s an exciting time to work for Etihad Airways. With ambitious plans to fly to more destinations than ever before and to grow our fleet to deliver even better experiences for our guests, we’re investing heavily in our future to make Etihad even stronger. For our employees, it is an opportunity to be part of something special – a business charting new horizons where you get to work with people equally as passionate about making a difference in our industry and the communities we operate in.
Our Purpose is at the heart of our story
Since our inception in 2003, Etihad has brought the world to Abu Dhabi by welcoming people to transit through, visit, live, work and invest in our nation. Now, as we look to write the next chapter in our story, our refreshed Purpose, Vision, Mission and Values will guide and shape what we do and who we are. Our Purpose, Vision, Mission and Values are at the heart of our story, ensuring that we chart a course to a bright, sustainable future.
Our Purpose
To give flight to ambition
We exist to enable our home (Abu Dhabi), guests and employees to realise their dreams and ambitions.
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Our Vision
To be the airline that everyone wants to fly
Our vision sets the course for us to follow. We want to be the airline that everyone wants to fly, from the adventure seeker, to the business traveller, to the family flying home for the holidays, we want to be part of their story.
Our Mission
From travel inspiration to destination, we deliver extraordinary experiences inspired by our Emirati identity
Our mission is how we will achieve our vision of being the airline that everyone wants to fly and how we will live our purpose of giving flight to ambition.
Our Values
At Etihad, our values are ‘who we are’ – these are what we stand for, the things which drive us to show up in the world. They define our culture and the way we interact with one another and the world. Our values are what bring us together so that we can deliver our mission, achieve our vision and live our purpose. Our values are also the backbone of our story.
Make the world your home
Where a career with Etihad Airways can take you is endless. We have teams operating in different countries throughout the world, meaning that your opportunities to travel, learn and grow are endless. You’ll also receive exclusive travel discounts with reduced air fares, hotels and holiday packages.
At Etihad, you’ll join a dynamic team representing over 150 nationalities, all working together to make us the airline everyone wants to fly. You’ll gain invaluable global experience, forge meaningful relationships, and play an essential role in shaping the future of one of the fastest-growing airlines in the world. We are committed to helping you thrive by aligning your skills and experience with the right opportunities.
Take the next step in your career journey with Etihad, and let us take you beyond borders into a world of growth and endless possibilities.
JOB VACANCIES
Manager Recruitment – Guest Experience
Synopsis
Lead the recruitment strategy for Etihad’s Guest Experience function, owning both high-volume hiring programs and the recruitment of leadership and specialist roles. As a trusted partner to your client groups, you will design and deliver innovative, scalable recruitment solutions that ensure the timely hiring of high-quality talent across multiple global locations. You will also champion a best-in-class candidate experience, act as an ambassador for Etihad’s employer brand, and continuously enhance recruitment processes, technology utilization, and assessment methodology.
Recruitment Process
The recruitment process for this position will involve the following stages:
- Application review undertaken by a member of our Recruitment Team
- Shortlisted candidates that meet the position criteria will be invited to complete a HireVue Video Interview. All completed interviews will be reviewed by a human member of our team.
- Selected candidates will be invited to complete a recruitment-related case study and interview with our hiring team
- Final interview/meet and greet with the Senior Manager Recruitment
Accountabilities
Guest Experience Talent Strategy
- Lead end-to-end recruitment for Guest Experience teams, covering both high-volume requirements (e.g., Guest Relations Agents) and niche/leadership roles across international locations.
- Develop, implement, and continuously refine the recruitment strategy for large-scale hiring programs, ensuring delivery of 50–60 hires per quarter.
- Design assessment frameworks tailored to volume recruitment needs, including building and deploying robust Assessment Centre models that support consistent, fair, and scalable selection.
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High-Volume Recruitment Delivery
- Plan, manage, and deliver international hiring campaigns, including travel to global locations 6–8 times per year to conduct Assessment Centers, hiring events, and stakeholder engagements.
- Ensure all recruitment activities align with business timelines – particularly during large operational ramp-ups such as new guest service center openings.
- Build talent pipelines for recurring high-volume roles, ensuring a ready pool of qualified, motivated, and culturally aligned candidates.
Stakeholder Partnership
- Become the trusted recruitment advisor to Guest Experience leadership, ensuring Hiring Managers understand market dynamics, assessment standards, and best-practice recruitment methodology.
- Partner closely with HRBPs and business leaders to translate workforce plans into executable recruitment programs.
Assessment, Selection & Candidate Experience
- Ensure objective, consistent, and competency-based candidate evaluation aligned with Etihad’s standards.
- Own the design and delivery of bulk-hiring Assessment Centers, including tools, scoring frameworks, assessor calibration, and on-the-day logistics.
- Uphold an excellent candidate experience across all touchpoints, acting as a brand ambassador for Etihad Airways.
Recruitment Technology, Reporting & Continuous Improvement
- Leverage Etihad’s recruitment technologies, data, and reporting tools to drive efficiency, quality, and process optimization.
- Experiment with new tools, platforms, and methodologies, maintaining a continuous improvement mindset to elevate the Guest Experience hiring model.
- Lead delivery as an individual contributor while collaborating with broader TA team members during peak activity periods.
Market Intelligence & Employer Brand
- Maintain a deep understanding of Guest Experience talent markets across key markets globally, providing proactive insights to business leaders.
- Represent Etihad’s Employer Brand professionally and compellingly when engaging external audiences, candidates, and partners.
Education & Experience
- Educated to Degree Level in any discipline.
- Minimum 7 years of professional recruitment experience, with proven success in high-volume hiring and specialist/leadership recruitment.
- Experience designing and delivering Assessment Centers and high-volume recruitment methodologies is essential.
- Experience working across multiple international locations; ability to travel up to 6–8 times per year.
- Strong capability in leveraging recruitment technologies, market insights, sourcing strategies, and data-driven decision-making.
- Prior experience in the Middle East and/or airline or hospitality sectors is an advantage but not required.
- Excellent spoken and written English communication skills.
- Demonstrated ability to influence and manage stakeholders up to senior leadership level.
- Proven ability to adapt to new environments, design new processes from the ground up, and drive continuous improvement.
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Ramp Team Leader (Munawala)
Synopsis
You will be responsible for supervising, managing and motivating team members on a daily basis during onloading and offloading of aircraft deadload, ensuring the highest safety standards at all times.
Accountabilities
• Accountable person for the safe loading and unloading of aircraft deadload
• As a Team Leader, you will be the responsible focal point for all team members, empowered to act proactively to ensure smooth collaboration between the teams involved in turnaround activities
• Ensuring that all SOPs are adhered to at all times both by yourself and your team members allowing for a safe and secure operation
• Leads the promotion of safety across aircraft turnaround activities and influences team members to maintain the highest standard of safety throughout the operation ensuring hazards or occurrences are identified and reported immediately
• Encourage consistency and collaboration by ensuring clear communication at all levels. This will include delivering team briefings, and completion of relevant reports.
• Responsible person to ensure all aircraft contact points are checked for damage on both arrival and departure reporting any irregularities to the duty manager
• Responsible for reporting all hazards and occurrences to the management team, raising GSRs when required and within corporate guidelines #LI-DNI
Education & Experience
• High school diploma
• At least 3 years airline or airports experience.
• Valid UAE driving license is desired
About Munawala Ground Services
Munawala Ground Services LLC, fully owned by ADQ Aviation and Aerospace Services Company and a subsidiary of Etihad Airport Services – Ground LLC, is a project-based company recognized as a Ground Service Provider (GSP). Munawala delivers a comprehensive range of airport management and operational services, catering to various ground handling requirements such as Passenger, Baggage, Ramp, Cargo, Operations, and Aircraft Handling for commercial and corporate aircraft at numerous airports and airfield locations.
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Guest Services Agent
Synopsis
Receive and process customer requests, enquiries and address complaints by providing excellent customer service, to increase customer satisfaction and ensure smooth running of operations at the airport.
Accountabilities
SPECIFIC RESPONSIBILITIESPerform a wide range of airport services (e.g. guest / baggage handling, check in and boarding operations, tickets and boarding passes screening) to ensure high quality services are delivered to all guests in compliance with safety, quality and operational objectivesCollaborate with handling agents by supporting in executing handling operations to ensure timely and high quality delivery of services to guestsSupport customers with connecting flights to ensure complete and timely information are providedLiaise with Cabin crew to ensure boarding operations are executed on time and according to safety proceduresExecute initial security screens to ensure access to airport is properly monitoredReceive, process, and respond to daily enquiries on a wide range of services by providing timely and high quality support to internal / external customers to meet their requirementReceive and analyse complaints to ensure they are solved or addressed in the most effective mannerSupport customers on a wide range of generic services following established policies and procedure to ensure customer needs are met in the most effective mannerCoordinate and escalate complex or specialized enquiries to responsible teams to ensure ad hoc support is providedWork closely with supervisors to improve the execution of assigned activitiesTrack major customer complaints and report key issues to supervising colleaguesInteract with internal teams to ensure consistent and reliable customer serviceProvide customers with dedicated support according to policies and procedures to ensure compliance to regulations and risks mitigationIdentify and highlight potential areas of improvement to support continuous improvement of service and/or operationsProactively perform a wide range of assigned and emerging activities to ensure compliance with the established standards and procedures and high level of customer service
Education & Experience
EDUCATION and EXPERIENCEMinimum high school certification1 year experience in a similar role required.
About Etihad Airport Services-Ground
Etihad Airport Services Ground is the sole ground operations handler at Zayed International Airport.
EASG handles a wide variety of ground functions at the capital’s international airport, from passenger check-in and boarding to baggage handling and aircraft services.
All operations are centered around its three main prerogatives: safety and security in all its functions, world class operations for all customer airlines through maximum efficiency and a world class customer experience for all visiting and transiting guests.
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HILTON GROUP KUWAIT CAREER – APPLY NOW FOR THE LATEST JOB OPPORTUNITIES
Team Members thrive in a supportive environment designed to create a Great Place to Work for all hotel staff. Click through to learn more about initiatives that support success and well-being.
Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 24 world-class brands comprising more than 8,400 properties and over 1.25 million rooms, in 140 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 3 billion guests in its more than 100-year history, was named the No. 1 World’s Best Workplace by Great Place to Work and Fortune and has been recognized as a global leader on the Dow Jones Sustainability Indices. Hilton has introduced industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms.
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Through the award-winning guest loyalty program Hilton Honors, the more than 210 million Hilton Honors members who book directly with Hilton can earn Points for hotel stays and experiences money can’t buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone.
As a global hospitality company with 19 world-class brands in 119 countries and territories, comprising more than 7,000 properties with one million rooms, we know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.
job vacancies
Sales Executive
JOB DESCRIPTION
A Sales Executive analyses local market trends and competitor activity to generate new future business for the hotel.
What will I be doing?
As Sales Executive, you will analyse local market trends and competitor activity to generate new future business for the hotel. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Analysis local market trends and competitor activity to identify new business leads
- Develop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams
- Negotiate room rates/packages with corporate clients
- Develop and implement creative local marketing channels, including social media channels
- Prepare company contracts for the hotel in accordance with current business and pricing conditions
- Work within current business strategies and recognising potential opportunities
- Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong, comprehensive sales programs
- Attend Sales events, as required
- Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made and business leads
- Answer customer queries in a prompt and professional manner
What are we looking for?
A Sales Executive serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Flexibility to respond to a range of different work situations
- Ability to work under pressure and under own initiative
- Experience in a sales role with a proven track record to close a sale
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Knowledge of local market
- Knowledge of hospitality
- Passion for sales and for achieving targets and objectives
APPLY NOW https://jobs.hilton.com/apac/en/job/HOT0BZF6/Sales-Executive
Hostess
JOB DESCRIPTION
A Hostess is responsible for make the guest feel at home by extending a warm welcome, assisting the guests to sit and later give them a warm send off. To assist in all ways to provide the highest degree of guest satisfaction.
What will I be doing?
As a Hostess, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Hostess will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Manage guest queries in a friendly, timely, and efficient manner
- Ensure knowledge of menu and all products
- Follow correct reporting procedures if faced with issues
- Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene
- Assists callers courteously and promptly, taking messages as necessary which are legible and accurate passing them on to the appropriate person without delay
- Has a good knowledge of the restaurant’s sitting arrangements
- Comply with hotel security, fire regulations and all health and safety legislation
What are we looking for?
A Hostess serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Positive attitude
- Good communication skills (oral and Written)
- Committed to delivering high levels of customer service
- Excellent grooming standards
- Flexibility to respond to a range of different work situations
- Ability to work on your own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Degree in relevant area
- Experience in Food and Beverage department and/or industry
- Previous experience of cash handling
- Knowledge of Food Hygiene Regulations
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Room Attendant / Accommodation Attendant
JOB DESCRIPTION
A Room Attendant is responsible for cleaning guest rooms and replenishing amenities to deliver an excellent Guest and Member experience while managing guest requests in a timely manner.
What will I be doing?
As a Room Attendant, you are responsible for cleaning guest rooms and replenishing amenities to deliver an excellent Guest and Member experience. A Room Attendant will also be required to manage guest requests. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Clean guest bedrooms and bathrooms
- Vacuum rooms and corridors
- Change and replenish bed linen, towels and guest amenities in line with company guidelines
- Undertake regular deep cleaning tasks
- Restock and maintain trolley on daily basis
- Report any missing or damaged items to the Housekeeping Supervisor and own the responsibility to ensure that the items are replaced or repaired to create an uninterrupted or impaired stay for the Guest
- Ensure that all equipment inside and around Guest rooms as well as in work areas and used when performing housekeeping responsibilities is in working condition
- Be environmentally aware
- Dispose of waste accordingly
- Manage guest requests in a timely and efficient manner
- Comply with hotel security, fire regulations and all health and safety legislation
- Carry out lost property procedures
- Assist other departments wherever necessary and maintain good working relationships
What are we looking for?
A Room Attendant serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Positive attitude
- Good communication skills
- Committed to delivering high levels of customer service
- Excellent grooming standards
- Ability to work on their own or in teams
- Flexible and reliable
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Hotel experience
- Experience in a similar position
APPLY NOW https://jobs.hilton.com/apac/en/job/HOT0C0WH/Room-Attendant-Accommodation-Attendant
AL BABTAIN GROUP KUWAIT CAREER – LATEST VACANCIES AND APPLYING DETAILS
Al Babtain Group was founded in 1948,our group was built on the values of integrity and commitment, driven by passion. True to the vision of our founders, today we represent some of the world’s leading brands, spanning from the USA to the Far East.
Over the years, we have expanded our operations to include automotive, Information Technology, investment, industrial and finance, establishing a strong footprint in each sector with best practices. In key segments such as Nissan Middle East, we have earned the distinction of being a market leader, commanding the highest market share.
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Furthermore, we have an active investment division that explores opportunities in the real estate sector, focusing on leisure, residential and commercial projects in the neighboring countries. This provides us with a steady stream of additional revenues. We enter new markets after in-depth research and thorough due diligence, followed by building of partnerships with leading players in the field.
JOB VACANCIES
BODYSHOP ESTIMATOR
Job Description
Al Babtain Group was founded in 1948,our group was built on the values of integrity and commitment, driven by passion. True to the vision of our founders, today we represent some of the world’s leading brands, spanning from the USA to the Far East.
Over the years, we have expanded our operations to include automotive, Information Technology, investment, industrial and finance, establishing a strong footprint in each sector with best practices. In key segments such as Nissan Middle East, we have earned the distinction of being a market leader, commanding the highest market share.
Furthermore, we have an active investment division that explores opportunities in the real estate sector, focusing on leisure, residential and commercial projects in the neighboring countries. This provides us with a steady stream of additional revenues. We enter new markets after in-depth research and thorough due diligence, followed by building of partnerships with leading players in the field.
The responsibilities of the Bodyshop Estimator include but are not limited to:
- Inspect damaged vehicles and identify necessary repair work following brand and manufacturer standards.
- Prepare detailed and accurate cost estimates using approved estimating systems.
- Determine labor, parts, materials, paint, and subcontract requirements.
- Ensure all estimates are approved prior to work commencement and aligned with insurance or customer agreements.
- Coordinate between Service Advisors, Workshop Controllers, and Technicians to ensure job flow efficiency.
- Update repair status and communicate changes in scope, cost, or completion time to customers and insurance representatives.
- Follow up on pending approvals and ensure repair orders are correctly documented.
- Support scheduling of vehicles into the workshop to optimize productivity and turnaround time.
- Serve as the main contact for customers and insurance assessors regarding repair estimates and progress.
- Ensure repairs meet manufacturer standards and warranty requirements.
- Conduct final quality inspections and verify that all authorized work is completed.
- Maintain accurate job records, photographs, and approvals for audit and insurance reference.
- Adhere to company, safety, and environmental policies at all times.
- Monitor estimation accuracy and contribute to achieving monthly revenue and profitability targets.
FLEET SALES EXECUTIVE
Job Description
Al Babtain Group was founded in 1948,our group was built on the values of integrity and commitment, driven by passion. True to the vision of our founders, today we represent some of the world’s leading brands, spanning from the USA to the Far East.
Over the years, we have expanded our operations to include automotive, Information Technology, investment, industrial and finance, establishing a strong footprint in each sector with best practices. In key segments such as Nissan Middle East, we have earned the distinction of being a market leader, commanding the highest market share.
Furthermore, we have an active investment division that explores opportunities in the real estate sector, focusing on leisure, residential and commercial projects in the neighboring countries. This provides us with a steady stream of additional revenues. We enter new markets after in-depth research and thorough due diligence, followed by building of partnerships with leading players in the field.
The responsibilities of the Fleet Sales Executive include but are not limited to:
- Conduct business meetings for minimum 80 customer visits (companies, groups) per month to present the department offers and maintain the relationships and to recommend the suitable modals as per their requirement.
- Answer all the customers’ queries about vehicles, specifications, prices, availability of stock, Warranty and credit & finance terms and give the suitable matching offers (Direct purchase or Lease), product presentations, negotiate and proper closing and further coordinate for deliveries.
- Contact regular and prospective customers to demonstrate vehicle features and options along with Test drives, if needed.
- Consult with clients about their service requirement and coordinate with Aftersales for Service and Warranty terms and to provide ongoing support.
- Follow up with other departments (Logistics, Ordering, Credit & Finance) to check and complete the sales processes.
- Monitor fleet market conditions, product innovations and competitors’ products, prices and sales.
- Obtain credit information about customers and all statements’ information.
- Prepare the daily sales tracking reports, Quotations, competitors information send to admin coordinator for analysis.
- Maintain Customer Database and the complete data of the respective.
Specific Knowledge & Skills :-
- Selling skills.
- Bilingual.
- Strong interpersonal skills.
- Negotiation skills.
- Customer centric approach.
- Communication skills.
Education:
- University degree, Bachelor’s Degree in Business Administration.
Experience:
- Minimum 3 years in similar position or related to business.
SALES REPRESENTATIVE
Job Description
Al Babtain Group was founded in 1948,our group was built on the values of integrity and commitment, driven by passion. True to the vision of our founders, today we represent some of the world’s leading brands, spanning from the USA to the Far East.
Over the years, we have expanded our operations to include automotive, Information Technology, investment, industrial and finance, establishing a strong footprint in each sector with best practices. In key segments such as Nissan Middle East, we have earned the distinction of being a market leader, commanding the highest market share.
Furthermore, we have an active investment division that explores opportunities in the real estate sector, focusing on leisure, residential and commercial projects in the neighboring countries. This provides us with a steady stream of additional revenues. We enter new markets after in-depth research and thorough due diligence, followed by building of partnerships with leading players in the field.
The responsibilities of the Sales Representative but are not limited to:
- Conduct tour visits on daily basis to the current prospective customers to check the products stocks availability, obtain new purchasing orders , and focus on new developing new business opportunity for OEM particularly .
- Emphasize product features based on analyses of customers’ needs, and on technical knowledge of product capabilities and benefits.
- Follow up delivering the purchased orders to concerned location, and ensure of delivering the proper orders in timely manner.
- Negotiate with new accounts the products price , and given services in line with comprehensive information for credit terms & bid specifications.
- Collect the customer’s credit payment as per schedule, and submit it to finance department (as per sales type policy).
- Maintain & enhance the relationship with existed customers, which support for new selling acquisitions and support for conducting customers surveys smoothly.
- Observe the products displaying layout in shops, and the stocking environment to maintain it at good conditions, and in safety environment ( Co- Operatives ).
- Enter the products’ bar codes into the system & price rate, and ensure of updating all existed items (Co- operatives).
- Observe the other competitors markets expand to ensure company products within market range, and discuss with top management for immediate actions.
- Report the direct manager the daily sales movement, and recommend the potential customers to process their needs.
- Review with finance department the monthly accounts statements to check the customer’s credit history & possibility for new selling deals accordingly with direct manager.
Education:
- Bachelor degree /Diploma in Sales.
Certification:
- Certificates of soft skills & training courses if any
Experience:
- 5- 8 years’ experience in same position, Similar field is preferable
- Kuwait Driving License must.
