The Al Tayer Group represents a sophisticated standard of corporate excellence rooted in the belief that true success transcends mere financial metrics. At the core of their identity is a mission that prioritizes human connection and integrity, viewing passion as their primary currency and trust as their definitive trademark. This philosophy ensures that every business venture under their expansive umbrella is guided by a relentless pursuit of excellence, where they don’t just participate in industries but actively define best practices and establish the benchmarks for others to follow. By centering their bottom line on the strength of their relationships, they foster an environment built on mutual respect and ethical conduct, ensuring that every partnership is anchored in long-term stability and shared growth.

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This commitment to the extraordinary extends deeply into their internal culture, where the organization views its workforce not just as staff, but as the primary engine of its success. They invest heavily in their people, creating a professional landscape where employees are empowered with the tools and autonomy necessary to achieve their highest potential. This empowerment is a direct reflection of their deeply held values, which serve as the moral compass for every action and decision made across the group. Whether navigating the world of luxury retail, automotive, or diverse business interests, Al Tayer remains steadfast in its pursuit of delivering unparalleled experiences, inviting the world to engage with a group that treats every interaction as an opportunity to demonstrate their dedication to quality and ethical leadership.

Beauty Department Manager – Bloomingdale’s Kuwait

Job Purpose

To manage and develop the team in order to achieve high levels of revenue, whilst maintaining brand image, operational compliance and customer satisfaction.

Responsibilities

Key Responsibilities

Functional Roles and Responsibilities

• Drive sales, monitor performance and identify commercial opportunities and make recommendations to meet and exceed sales targets.
• Cultivate a culture of excellent customer service, leading by example. Resolve customer complaints effectively and promptly.
• Minimise stock loss through the management, implementation and adherence of ATG policies and procedures.
• Analyse stock management information available to ensure sales opportunities are maximised.
• Provide and analyse reports in order to gain understanding of current performance trends, to identify commercial opportunities and ensure Buying/Planning are aware of stock related feedback.
• Prepare and implement stock takes in store in liaison with the Operations team.
• Recommend, manage and/or support sales promotions and brand activities through effective planning and preparation to meet expectations. Feedback to relevant parties.
• Establish and maintain effective professional relationships with key business partners.
• Ensure all Company policies and procedures are implemented and adhered to.
• Ensure Company Health & Safety standards are adhered to at all times.
• Understand customer profiles and ensure feedback is provided on Marketing, Buying and Planning to relevant parties.
• Ensure Visual Merchandising standards are maintained within brand guidelines. Implement Company expectations of standards, maintenance and cleanliness.
• Monitor sales per square foot to ensure maximum productivity within brand and store specifications.
• Keep abreast of market trends and competitor activity and provide feedback/recommendations to the Company.

People Management Roles and Responsibilities

• Provide leadership and direction to team members towards the achievement of goals and objectives.
• Coach and motivate team to enhance performance and produce quality work, and ensure that they are continuously developed for higher level roles.

Qualifications

Job Requirements

Education / Certification

• Graduate in any discipline.

Years of Experience

• 3–5 years experience of successfully running a profitable retail store.

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Sales Consultant – Bloomingdale’s Kuwait

Job Description

About Us

As a leader in luxury retail in the Middle East, Al Tayer Group’s retail division, Al Tayer Insignia, hosts a portfolio of some of the world’s best luxury brands in the fashion, jewellery, home and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail, representing leading brands in the Beauty, Home, Fashion and Hospitality sectors. Our brands include Bloomingdales, Harvey Nichols and Armani to name just a few!

About the Role

Deliver excellent customer service through: Identifying customer needs, offering advice and demonstrating suitable products; building relationships with key customers and ensuring store standards are maintained in order to achieve sales targets and cultivate customer loyalty.

Responsibilities

What You’ll Be Doing

 Functional Roles & Responsibilities 

• Welcome and greet every customer in a warm and friendly manner & demonstrate excellent customer service at all times.
• Identify customer needs through asking questions; confidently recommend and demonstrate appropriate products; recommend link products at every sale opportunity; close the sale
• Receive cash or payment in any authorized modes from customers, issue receipts/ bills against their purchase and provide professional cash point service.
• Handle customer complaints professionally and efficiently, in line with the company after sales policy, escalating to management if necessary.
• Demonstrate and maintain product knowledge, fashion trends, instore promotions at all times.
• Maintain personal grooming standards as advised by the Store Manager.
• Maintain clean and organized display, fitting rooms and stock areas.
• Check stock levels daily and inform of depleting stocks to the store manager in order to replenish and maintain optimum stock levels.
• Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies etc.
• Recruit customers for the database, accurately entering their details on the POS system.
• Minimize exposure to stock loss through vigilance on sales floor and fitting room areas.

Qualifications

About You

 Education/Certification and Continued Education

• High School qualification

Years of Experience

3 to 4 years retail sales or customer service experience

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