Dubai National Air Travel Agency (dnata) is one of the world’s leading air services providers, with a history dating back to 1959. Established to deliver ground handling services at the newly opened Dubai International Airport, dnata began operations with a small team of just five employees. From these early beginnings, the organisation grew steadily, playing an important role in supporting Dubai’s aviation ambitions by building reliable systems, developing skilled manpower, and maintaining high standards of operational excellence.

This strong foundation enabled dnata to scale alongside the rapid growth of the airport and the region’s expanding global connectivity. A major milestone in dnata’s development was achieved in 1973 with the formation of a specialist cargo division. This marked the first significant expansion beyond core ground handling services. The introduction of dedicated cargo operations strengthened Dubai’s position as an emerging logistics and trade hub and led to a 50% increase in cargo volumes. In the decades that followed, dnata continued to diversify its services, investing in infrastructure, technology, and people to support growing passenger numbers, complex cargo requirements, and an expanding network of airline partners.

Today, dnata operates as a global air services provider with a presence across the Middle East, Europe, Asia, Australia, and the Americas. The organisation delivers a broad range of services, including ground handling, cargo, inflight catering and hospitality, retail, and travel services. Ground handling remains a core area of expertise, covering aircraft handling, passenger services, ramp operations, load control, and flight operations, all delivered with a strong focus on safety, efficiency, and regulatory compliance .

The cargo division has evolved into one of the most advanced air cargo operations in the industry, offering cargo handling, warehousing, logistics, and freight forwarding services through modern facilities and specialised teams. dnata has also built a strong presence in inflight catering, delivering millions of meals annually, while its travel services division provides tour operations, travel management, and destination services, creating a diversified and resilient business model.

People remain central to dnata’s success. From its original five-member team to a workforce of tens of thousands, the organisation has consistently invested in training, professional development, and career progression. Employees represent a wide range of nationalities and backgrounds, contributing to a diverse and inclusive workplace culture that values safety, professionalism, teamwork, and continuous improvement.

Ongoing investment in innovation, automation, digital systems, and sustainable solutions supports high service quality and compliance with international aviation standards. As part of the dnata Group, dnata Taxi operates as a trusted taxi and transport service provider in Dubai, supporting the city’s mobility needs. Working in coordination with the Roads and Transport Authority (RTA), dnata Taxi follows strict regulatory and service quality standards. The fleet consists of modern, well-maintained vehicles equipped with safety features and digital navigation systems, offering street-hail taxis, airport transfers, and pre-booked services, with a strong presence at Dubai International Airport. Professional drivers receive structured training in road safety, customer service, and route knowledge, supported by advanced dispatch and GPS-based systems that enhance efficiency and reliability. With a strong focus on safety, service excellence, and continuous improvement, dnata Taxi continues to provide stable employment opportunities and reliable transportation services across Dubai.

Open Positions & Qualifications

Cargo Agent – dnata Cargo

Job Purpose

dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail services. Our purpose is clear: to deliver on the promises our customers make. We are powered by a bold vision to be the world’s most admired air and travel services provider, which guides our strategy, culture, and every role across our teams. Our core values fuel everything we do: we are safe, we play to win, we respect everyone and work together as a team, and we are future thinking. At dnata, we foster diversity, nurture ambition, and celebrate achievement. If you’re inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel, we’d love to have you onboard.

As a Cargo Agent in the dnata Cargo Team, you will perform all cargo handling related activities including documentation, customer service, acceptance, delivery, breakdown, build-up, equipment operation and transport to ensure smooth handling of cargo throughout Cargo Operations (Export and Import).

In this role, you will:

• Follows all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
• Complies with relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment and discusses safety concerns openly and reports them to the relevant supervisor.
• Guides and assists the team of Loaders and Equipment Operators in cargo handling activities (build-up, breakdown, acceptance and delivery, documentation of cargo, courier and mail in line with the standards.
• Inspects and validates against relevant documentation and counts goods at every point of delivery, acceptance, breakdown and build-up to ensure that goods conform to relevant criteria and are dispatched in line with the standard work procedures.
• Enters data manually or automatically in the cargo systems in a timely manner.
• Coordinates with Government Authorities such as Customs, Municipality, Health or Police in an efficient and effective manner to ensure smooth movement of all cargo, courier and mail.
• Handles and loads all special cargo (dangerous goods, live animals, valuable goods, etc) in line with IATA manuals.
• Performs all related cargo handling activities and operates equipment as required (Tow Trucks, forklifts, etc) for movement of loads.
• Loads and unloads cargo from ULDs, Aircrafts and Trucks as appropriate in a timely manner.

Qualification

To be considered for the role, you must meet the below requirements:

• Have completed O level (10 years of schooling) or Higher Secondary (12 years schooling).
• Have 2 years of experience in Logistics and Cargo.
• Have completed English level 4.
• Hold a valid license for operating equipment.

You’ll have an edge, if you:

• Have completed Introductory to Civil Aviation training.
• Have Cargo Product Knowledge & Documentation.
• Have Cargo Special Load Handling and Dangerous Goods Handling training.

Our services on the ground keep the world in the air. We’re one of the largest air services providers in the world, and you’ll find us in over 80 countries offering expertise in ground handling, cargo, travel and flight catering. We’re growing fast, and we’re looking for people with imagination and creativity to join our team of more than 40,000 people. We want potential stars to help us deliver on the promises our customers make.

APPLY NOW FOR THE LATEST JOB VACANCIES

Salary & benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers

APPLY NOW

Junior Cargo Assistant

Job Purpose

dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail services. Our purpose is clear: to deliver on the promises our customers make. We are powered by a bold vision to be the world’s most admired air and travel services provider, which guides our strategy, culture, and every role across our teams. Our core values fuel everything we do: we are safe, we play to win, we respect everyone and work together as a team, and we are future thinking. At dnata, we foster diversity, nurture ambition, and celebrate achievement. If you’re inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel, we’d love to have you onboard.

As a Junior Cargo Assistant in the dnata Cargo Team, you will oversee the physical handling of all cargo, courier and mail and ensure all associated documentation is processed either manually or within automated systems to enable the safe and efficient import and export of cargo.

In this role, you will:

• Oversee the acceptance and delivery of cargo, courier and mail maintaining a high standard of customer service.
• Oversee the work of porters and equipment operators in the build-up and breakdown of cargo, courier and inspect and verify cargo at each stage to ensure conformance with defined standards
• Carry out an inventory of goods at the request of customers and record any deviations.
• Record the details of cargo accepted and delivered for tracking purposes, using manual and automated systems.
• Inspect and validate all associated cargo documentation to ensure the safe and efficient acceptance and delivery of cargo.
• Assist and support all officials to ensure the safe and efficient movement of cargo, courier and mail.
• Ensure that dangerous goods are handled in compliance with the IATA Dangerous Goods Regulations.
• Ensure that the handling of time and temperature sensitive/pharmaceutical shipments demonstrate compliance with EU GDP requirements.

Qualification

To be considered for the role, you must meet the below requirements:

• Have 10 years of schooling or equivalent. 
• Have 3+ years of experience in logistics or cargo role. 

You’ll have an edge, if you:

• Have the ability to use computerised data recording systems.
• Have knowledge of airfreight computer applications.
• Have successfully completed cargo dangerous goods training.

Our services on the ground keep the world in the air. We’re one of the largest air services providers in the world, and you’ll find us in over 80 countries offering expertise in ground handling, cargo, travel and flight catering. We’re growing fast, and we’re looking for people with imagination and creativity to join our team of more than 40,000 people. We want potential stars to help us deliver on the promises our customers make.

Salary & benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers

APPLY NOW

Dubai, United Arab Emirates

Travel Consultant – dnata Global Contact Centres

Closing date: 18 October 2026

Job Purpose

dnata is a global provider of air and travel services, operating across more than 130 airports in 34 countries. The company provides services in ground handling, cargo, travel, catering and retail. The organisation focuses on delivering reliable services and creating positive experiences for customers across the travel industry.

The Travel Consultant position is part of the dnata Global Contact Centre, a 24/7 customer service operation. The successful candidate will handle customer enquiries through retail outlets, telephone, WhatsApp and email. Responsibilities include making travel bookings, selling tickets, processing amendments, providing travel information and supporting customers during travel disruptions.

The position also involves identifying sales opportunities and recommending suitable travel products and services based on customer requirements.

Key Responsibilities

• Provide a high standard of customer service to retail, government and corporate customers through the available communication channels.
• Respond to customer enquiries promptly, professionally and accurately.
• Develop positive relationships with customers and suppliers while maintaining the communication standards expected by the dnata brand.
• Recommend suitable travel products, services and loyalty programmes based on individual customer requirements.
• Provide accurate information about destinations, travel products, tours, excursions and activities.
• Identify opportunities to cross-sell and upsell relevant travel products and additional services to increase sales and revenue.
• Explain important travel requirements, including passport, visa, health and travel insurance requirements, as well as check-in information.
• Maintain strong relationships with existing customers and provide information about new travel products and services.
• Understand customer needs carefully and provide practical solutions when issues or disruptions occur.
• Handle enquiries through all communication channels with a friendly, helpful and professional approach.
• Meet or exceed customer service, sales and performance targets.
• Follow customer feedback procedures and internal quality standards.
• Maintain accuracy and compliance with company policies and service benchmarks.

Qualification and Experience

Candidates should meet the following requirements:

• Completion of 12 years of schooling or an equivalent qualification.
• At least 1 year of experience in commercial sales, reservations, ticketing, travel and tourism, or customer service.

Preferred Skills

Candidates with the following qualities may have an advantage:

• Strong interest in providing excellent customer experiences.
• Confident communication and effective influencing skills.
• Ability to perform well in a fast-paced, target-oriented environment.
• Positive, cooperative and adaptable attitude.
• Willingness to learn new processes and develop professional skills.
• Good listening skills with the ability to understand customer needs and identify suitable solutions.
• Strong attention to detail and accuracy.
• Confidence using technology and the ability to learn new systems quickly.
• Flexibility to work different shifts, including evenings, weekends and public holidays.

Salary and Benefits

The position is based in Dubai and offers a tax-free salary along with travel-related benefits. Employees can also receive industry-specific discounts on flights and hotel stays in destinations around the world.

This role provides an opportunity to build experience within a major international travel and aviation services organisation while developing skills in customer service, travel sales, reservations and ticketing.

APPLY NOW

Important Notice for Job Seekers

At KUWAITVARTHAKAL (WWW.KUWAITVARTHAKAL.COM), we are committed to providing genuine and verified job vacancy information to help candidates find the right opportunities. Please read the following points carefully:

Be Aware of Fraudulent Activities – If anyone contacts you claiming to represent Oceans Medias and demands money for job placement, kindly note that it is fraudulent. We strongly advise you to ignore such requests and report them

Official Sources Only – All job vacancies posted on our website are collected and shared from official sources, employers, or publicly available announcements.

Totally Free Service – Our platform is completely free of charge. We do not ask for or accept any payments, fees, or charges from job seekers at any stage of the application process.

Not a Recruitment Agency – KUWAITVARTHAKAL is not a recruitment agency. We do not conduct interviews, shortlist candidates, or guarantee employment. Our role is only to share job information for awareness.