The global landscape of private aviation finds its benchmark in the operations of Jetex. This organization has established itself as a premier force, redefining the expectations associated with executive flight and bespoke travel management. At the heart of its mission lies the “departures anywhere” philosophy, a guiding principle ensuring that geographical boundaries never limit the ambitions of its clientele. The objective is clear: to engineer a seamless transition from the initial request to the final arrival, maintaining a standard of excellence that leaves no detail to chance. A journey with Jetex is characterized by an unwavering commitment to precision. Every trip undergoes a rigorous planning phase where logistics, timing, and personal preferences merge into a single, cohesive strategy. This process begins long before the engines start. Specialists analyze flight paths, secure necessary permits, and coordinate ground requirements with a level of scrutiny that eliminates potential disruptions. The result is a travel experience that feels effortless to the passenger, even as a complex network of professionals works behind the scenes to maintain that equilibrium. The physical manifestation of this luxury is most evident in the global network of Fixed Base Operators (FBOs). These terminals are not merely transit points but are designed as sanctuaries of productivity and relaxation. Architecture and interior design play pivotal roles, creating environments that reflect the prestige of the brand. From the flagship facility in Dubai to the elegant lounges in Paris and beyond, these spaces provide travelers with high-speed connectivity, gourmet refreshments, and discreet meeting areas. The transition from a vehicle to the aircraft cabin is handled with such fluidity that the traditional stresses of an airport environment are entirely absent.

Operational integrity forms the backbone of the company’s success. Beyond the aesthetic appeal of the lounges, a massive logistical engine operates twenty-four hours a day. Flight support teams monitor global weather patterns, geopolitical shifts, and air traffic updates in real-time. This proactive stance allows for immediate adjustments, ensuring that schedules remain intact regardless of external variables. Fueling services, ground handling, and hangarage are managed with a focus on safety and efficiency, adhering to the highest international aviation standards. Personalization serves as the differentiator in a competitive market. Jetex understands that no two journeys are identical. A corporate delegation requiring a mobile office environment has vastly different needs than a family traveling for a private holiday. Consequently, the services provided are tailored to the specific context of the flight. This includes bespoke catering that rivals the finest Michelin-starred establishments, specialized concierge services for onward transport, and even the coordination of rare requests at the destination. The goal is to anticipate needs before they are even articulated by the traveler.

Furthermore, the “departures anywhere” ethos is supported by an expansive global footprint. By establishing a presence in both major hubs and remote outposts, Jetex ensures that its standard of service is accessible globally. This reach is particularly vital for missions involving complex regions where local knowledge and established relationships are the keys to success. The ability to navigate local regulations and secure priority handling in challenging environments reinforces the company’s status as a reliable partner for high-net-worth individuals and government entities. Technology also plays a vital role in the modernization of these services. Advanced platforms allow for transparent communication and streamlined booking processes. However, technology never replaces the human element. The staff members at every terminal and operations center are trained to provide a level of hospitality that is both professional and intuitive. This human-centric approach ensures that while the logistics are handled by sophisticated systems, the passenger’s experience remains warm and personalized. Sustainability has also become a focal point in the evolution of the brand. Recognizing the environmental impact of the industry, efforts are being made to integrate greener practices into daily operations. This includes the promotion of Sustainable Aviation Fuel (SAF) and the implementation of eco-friendly initiatives within the FBO terminals. By looking toward the future, the organization ensures that the luxury of private flight can coexist with a sense of global responsibility.

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In conclusion, Jetex has successfully transformed the concept of the “perfect journey” from a marketing slogan into a tangible reality. By removing the friction from international travel, it allows passengers to focus on their own objectives, whether those are professional milestones or personal adventures. The meticulous organization, the global network, and the dedication to the “departures anywhere” vision combine to create an aviation powerhouse. It is a brand built on the foundation of flawless execution, ensuring that every departure and every arrival is handled with the utmost care, sophistication, and reliability. The legacy of Jetex is not just in the planes it services, but in the peace of mind it provides to those who fly.

Open Positions & Qualifications

1. Guest Experience Executive – Dubai

Join Jetex, an award-winning global leader in executive aviation with a unique ecosystem of more than 35 locations around the world whose success always springs from the engagement and talent of teams who create flexible, best-in-class trip support solutions. The company provides exceptional private terminals (FBOs), aircraft fueling, ground handling and global trip planning. It caters to both owners and operators of business jets for corporate, commercial, and personal air travel. With professions that span our entire value chain-from trip planning to indulging passengers with exceptional hospitality-Jetex offers a vast range of career opportunities around the world. Committed to being an employer of choice, Jetex encourages employees to pursue their aspirations thanks to concrete development and learning opportunities, including personalized career itineraries, contribution to entrepreneurial projects and other initiatives.

Job Purpose

The Guest Experience Executive is responsible to provide high-quality service to the FBO visitors and passengers as they enter the Terminal until they reach the aircraft. The executive will be the first point of contact with all customers and are therefore due to represent Jetex brand and image in an elegant and seamless manner.

Duties & Accountabilities

• Provide high-level of customer service to all clients by maintaining a pleasant, professional, friendly, and outgoing attitude.
• Meet and greet clients and guests arriving to the FBO terminal.
• Manage passengers’ documentation and custom requirement.
• Attend customer requests, such as menu ordering and seating arrangements around the FBO terminal, in a timely and accurate manner.
• Handle customer complaints pleasantly and courteously.
• Compile and organize the flight details for the passengers scheduled to arrive the next day.
• Coordinate movement of passengers and luggage both outside and inside the FBO terminal.
• Assist in tasks during work event including exhibitions/shows.
• Complete any other duties assigned by Line Manager.

Compliance-related duties

• Adhere to the documented procedures of the organization or department and retain documented evidence related to the performance of their role.
• The employee is expected to exercise their duty of care, and must be aware of their health and safety responsibilities, accountability and authority; and shall comply with the policies and procedures outlined by the organization.

Requirements

Qualifications	Bachelor’s Degree or Official CertificationValid UAE driving license is required
Experience	2+ experience in the Hospitality industry, knowledge of another language is preferred
Skillset	Fluent in English Intermediate IT skills (MS Office database management)

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2. Operational Analyst – Dubai

The Operational Analyst will act as a regional operational controller and project oversight lead responsible for monitoring live operations, constructing scalable operational processes, evaluating expansion feasibility, and ensuring that both new and existing locations achieve defined operational objectives. The role combines field deployment, executive coordination, vendor oversight, and strategic feasibility analysis to ensure operational goals are properly designed, implemented, and delivered.

Job Duties & Accountabilities

• Oversee operational performance across multiple locations, ensuring strong governance, alignment with corporate strategy, and consistent execution standards.
• Monitor and analyze key KPIs including service levels, manpower efficiency, cost performance, safety metrics, and regulatory compliance, identifying gaps and implementing corrective action plans.
• Lead operational oversight of new station launches, ensuring full operational readiness prior to go-live, tracking milestones, and conducting post-launch performance evaluations.
• Monitor ongoing projects at existing locations to ensure operational targets, timelines, and quality standards are achieved.
• Develop, implement, and standardize operational SOPs, reporting structures, and scalable models adaptable to varying regulatory environments.
• Represent the company in meetings with airport authorities and governmental entities, supporting regulatory approvals and operational alignment.
• Coordinate closely with senior executives and cross-functional teams including Operations, Commercial, Finance, and HR to ensure seamless project delivery.
• Manage and evaluate third-party vendor performance against agreed service levels and KPIs, recommending improvements where required.
• Conduct operational feasibility studies for expansion projects, assessing infrastructure, staffing models, equipment needs, traffic projections, and cost implications, and providing executive-level recommendations.
• Evaluate cost structures across stations, identify optimization opportunities, support budgeting and forecasting, and escalate operational risks with clear mitigation strategies.
• Ensure strict adherence to company policies, documented procedures, and health and safety responsibilities in line with compliance standards.

Qualification & Experience

Bachelors degree in Business/Operations Management, or related field.5+ years experience in operations analysis preferably in Aviation/Hospitality.Experience within hospitality or premium commercial environments is an advantage.Advanced Excel (financial modeling, scenario analysis, dashboards).Experience with BI tools (Power BI, Tableau, or similar).Strong operational data interpretation and trend analysis capability.Familiarity with project management tools (MS Project, Asana, Smartsheet, etc.).

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3.Guest Experience Executive- Abu Dhabi

Join Jetex, an award-winning global leader in executive aviation with a unique ecosystem of more than 35 locations around the world whose success always springs from the engagement and talent of teams who create flexible, best-in-class trip support solutions. The company provides exceptional private terminals (FBOs), aircraft fueling, ground handling and global trip planning. It caters to both owners and operators of business jets for corporate, commercial, and personal air travel. With professions that span our entire value chain-from trip planning to indulging passengers with exceptional hospitality-Jetex offers a vast range of career opportunities around the world. Committed to being an employer of choice, Jetex encourages employees to pursue their aspirations thanks to concrete development and learning opportunities, including personalized career itineraries, contribution to entrepreneurial projects and other initiatives.

Job Purpose

The Guest Experience Executive is responsible to provide high-quality service to the FBO visitors and passengers as they enter the Terminal until they reach the aircraft. The executive will be the first point of contact with all customers and are therefore due to represent Jetex brand and image in an elegant and seamless manner.

Duties & Accountabilities

• Provide high-level of customer service to all clients by maintaining a pleasant, professional, friendly, and outgoing attitude.
• Meet and greet clients and guests arriving to the FBO terminal.
• Manage passengers’ documentation and custom requirement.
• Attend customer requests, such as menu ordering and seating arrangements around the FBO terminal, in a timely and accurate manner.
• Handle customer complaints pleasantly and courteously.
• Compile and organize the flight details for the passengers scheduled to arrive the next day.
• Coordinate movement of passengers and luggage both outside and inside the FBO terminal.
• Assist in tasks during work event including exhibitions/shows.
• Complete any other duties assigned by Line Manager.

Compliance-related duties

• Adhere to the documented procedures of the organization or department and retain documented evidence related to the performance of their role.
• The employee is expected to exercise their duty of care and must be aware of their health and safety responsibilities, accountability and authority; and shall comply with the policies and procedures outlined by the organization.

Requirements

Qualifications	Bachelor’s Degree or Official CertificationValid UAE driving license is required
Experience	2+ experience in the Hospitality industry, knowledge of another language is preferred
Skillset	Fluent in English Intermediate IT skills (MS Office database management)

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4.Butler – Dubai

Join Jetex, an award-winning global leader in executive aviation with a unique ecosystem of more than 35 locations around the world whose success always springs from the engagement and talent of teams who create flexible, best-in-class trip support solutions. The company provides exceptional private terminals (FBOs), aircraft fueling, ground handling and global trip planning. It caters to both owners and operators of business jets for corporate, commercial, and personal air travel. With professions that span our entire value chain-from trip planning to indulging passengers with exceptional hospitality-Jetex offers a vast range of career opportunities around the world. Committed to being an employer of choice, Jetex encourages employees to pursue their aspirations thanks to concrete development and learning opportunities, including personalized career itineraries, contribution to entrepreneurial projects and other initiatives.

Job Purpose

The Butler plays a key role in delivering a first-class experience. As the first point of contact, the Butler welcomes passengers arriving at and departing from the VIP terminal. This role is critical, as it sets the tone for the entire passenger journey and ensures the highest standards of service are consistently delivered.

 Key Responsibilities

• Must provide excellent customer service to all passengers by maintaining a pleasant, professional, friendly, and outgoing demeanor.
• Assist passengers with carrying their hand luggage.
• Provide adequate seating arrangements around the VIP terminal.
• Providing passengers with personalized service.
•  Having a thorough understanding of all VIP Terminal amenities for passengers.
• Collaborating with all departments (guest experience, housekeeping, food services, etc.) to meet the needs of passengers.
• Maintains the privacy of passengers’ information and activities. 
• Assist in tasks at event related work including exhibitions/shows and coordinating maintenance both exterior and interior of the VIP terminal.
• Other duties assigned by Line Manager.

Requirements

Education	Relevant degree or post-graduate qualification, or equivalent experience
Experience	Minimum 2 years of experience  in 5* hotel/luxury resort industry
Skills	Good communication skills, Excellent customer service, Understanding of good grooming standards

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