Zain is a leading mobile telecommunications provider in the Middle East and North Africa. Zain began life in 1983 in Kuwait, as Mobile Telecommunications Company (MTC), the region’s first mobile operator, and commencing with the initiation of our expansion strategy in 2003, we grew rapidly in both the Middle East and Africa through the acquisition of several mobile operators across the region.
In September 2007, MTC rebranded to Zain in order to better reflect our growing status as a leading multi-national mobile service provider with global aspirations. Zain was thus adopted as the Group’s corporate master brand. The Zain brand is at the heart of everything we do. It is a promise to our customers, it defines our vision and drives our focus within the company. Our brand was valued at over $2.4 billion by the Brand Finance Middle East Top 50 Brands annual report for 2021 that also ranked Zain as the second most powerful home-grown brand in the region with a brand rating of AA+.
In 2008 we became the 4th largest mobile operator in the world in terms of geographical presence, with operations in 15 African countries and 8 in the Middle East.
We continued on our journey of growth and development, and in March 2009, entered into a 50/50 partnership with Al Ajial Investment Fund Holding to acquire a 31% stake in Inwi, the third mobile telecom operator in Morocco.
By 2010, Zain had taken the strategic decision to focus on its highly cash generative Middle East and North Africa operations, investing in new growth opportunities in these markets. This decision led to the sale of 100% of Zain Africa BV (‘Zain Africa’) to Bharti Airtel Limited in June 2010 for the total consideration of USD 10.7 billion on an enterprise value basis.
This represented a bitter-sweet moment in our history as we were both proud of what we had been able to achieve in Africa, while at the same time humbled by the success and value Bharti Airtel identified in the operations on the continent.
The 15 countries that Bharti Airtel acquired from Zain in Africa were: Burkina Faso, Chad, Democratic Republic of the Congo, Republic of the Congo, Gabon, Ghana, Kenya, Madagascar, Malawi, Niger, Nigeria, Sierra Leone, Tanzania, Uganda and Zambia.
APPLY NOW FOR THE LATEST JOB VACANCIES
Having exited Africa, Zain Group re-defined itself as a leading mobile voice and data services operator in the Middle East and North Africa, with a commercial footprint in 8 countries in the region. Today over 7,900 employees provide a comprehensive range of market-leading mobile voice and data services to a base of over 50.9 million active individual and business customers as of June 30, 2025.
We operate as Zain in Kuwait, Bahrain, Iraq, Jordan, Saudi Arabia, Sudan and South Sudan. In Morocco, Zain has a 15.5% stake in ‘INWI’, through a joint venture.
The company’s 4SIGHT strategy is centered on evolving Zain’s core telecom business to maximize value and build on the company’s numerous strengths to steadily grow standalone verticals beyond standard mobile services. Through this strategy, Zain is realizing its vision to enrich the lives of individuals and enable businesses with cutting-edge ICT and digital lifestyle services. 4SIGHT focuses on the digitization and optimization of Zain’s telecom operations to continuously realize efficiencies and unleash opportunities. The pillars of the strategy foster seeking value creation by better management of Zain’s assets as well as through a determined approach in identifying and capturing investment prospects. Since its inception, the 4SIGHT strategy has spawned several growth verticals. Each one of the pillars under the strategy has witnessed the birth of at least one strategic initiative that promises clear growth possibilities for the Group. Zain continues to refine its strategy in response to market dynamics.
Listed on the Boursa Kuwait, there are no restrictions on Zain shares as the company’s capital is 100% free float and publicly traded. The largest shareholders are the Kuwait Investment Authority with a 15.9% stake and Omantel with 21.9% stake.
JOB VACANCIES
Enterprise Products and Services Team Leader
About the job
About The Role
The Enterprise Products and Services Team Leader is responsible for leading the design, development, and lifecycle management of product and service offerings within the B2B Enterprise unit. The role drives product strategy, innovation, and revenue growth while managing and coaching a team of specialists. The Team Leader ensures effective roadmap execution, strong performance against targets, and alignment with Zain’s overall enterprise strategy and customer value proposition.
Responsibilities
- Responsible for defining, managing, and evolving the enterprise product and service portfolio (end-to-end product lifecycle) to drive revenue growth, profitability, and market leadership.
- The role bridges commercial, technical, marketing, and delivery teams to ensure scalable, competitive, and customer-centric enterprise solutions.
- Supporting enterprise sales with solutions that meet the needs of large corporate, government, and SME customers.
- Define and manage the B2B product roadmap aligned with enterprise customer needs and corporate strategy.
- Ensure clear value propositions, pricing models, and commercial structures for all products.
- Continuously assess portfolio performance (revenue, margin, penetration, churn).
- Lead development of integrated solutions across (Mobility, Fixed Connectivity & Managed WAN, IoT, M2M & Digital Platforms)
- Work closely with technology vendors and partners to build differentiated offerings.
- Collaborate with Sales, Presales, and Marketing to define go-to-market strategies.
- Enable sales teams with product training, pricing and proposals.
- Monitor market trends, competitor offerings, and emerging technologies.
- Set objectives, KPIs, and performance targets.
- Foster a culture of innovation, accountability, and customer focus.
- Lead, coach, and develop the Products & Services team to ensure high performance and capability growth.
- Allocate tasks, manage priorities, and ensure timely delivery of initiatives.
- Foster a culture of innovation, ownership, and collaboration.
- Support succession planning and skill development within the team.
- Perform all the above-mentioned roles and responsibilities in compliance to the Information Security Management System (ISMS) policies and report any information/physical security breaches or incidents to the supervisor/manager immediately.
- Be aware of, and adhere to, all environmental requirements as set by the statutory bodies in Kuwait, or by the published policies of Zain Group/Kuwait.
- Zain abides by fulfilling the occupational health and safety certificate requirements that establishes and maintains an OH&S management system that eliminate hazards and minimizes OH&S risks (including system deficiencies), take advantage of OH&S opportunities and addresses OH&S management system nonconformities associated with its activities.
What We Need From You
- Experience in B2B / Enterprise telecom or ICT products.
- Strong understanding of enterprise Mobility, connectivity and digital services
- Proven experience leading cross-functional teams.
- Strong commercial, analytical skills.
- Strategic thinking with execution focus
- Strong communication & leadership skills
Education Level/Major
Bachelor’s Degree required in Business, marketing or a related field
About Application Process
If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
- Resume/CV
- Passport-size photograph
- Highest Education Qualification
- Copy of Civil ID/Passport
APPLY NOW
Customer Success Team Leader
About the job
About The Role
The role leads and supports the Customer Success team to deliver a seamless, customer-focused experience. It oversees Level 2 enterprise support, manages escalations, and ensures timely, effective issue resolution. The position collaborates with internal teams to improve services, analyzes customer feedback, and drives initiatives that enhance satisfaction and loyalty, while ensuring compliance with ISMS, environmental, and OH&S requirements.
Responsibilities
- Lead, manage, and mentor the Customer Success Account Managers, providing guidance, support, and performance feedback to drive a customer-first culture.
- Set departmental goals, objectives, and performance targets in alignment with company strategies, with a strong focus on enhancing customer satisfaction and loyalty.
- Oversee the provision of Level 2 support to enterprise customers, ensuring timely, empathetic, and effective resolution of technical issues that strengthens long-term customer relationships.
- Collaborate closely with Marketing, Sales, and Operations teams to address recurring customer challenges, align on customer experience initiatives, and proactively identify service improvements.
- Act as a key escalation point for critical customer issues, ensuring cross-functional coordination, ownership, and accountability until resolution is achieved.
- Monitor and track escalated issues, maintaining transparent and regular communication with customers and internal stakeholders to reinforce trust and reliability.
- Ensure the maintenance of accurate and detailed records of customer interactions, issues, and resolutions in the support ticketing system, enabling data-driven insights for customer experience enhancements.
- Partner with Marketing and Sales to capture customer feedback, analyze trends, and recommend initiatives that improve the overall service journey.
- Provide coaching, mentoring, and ongoing training to Customer Success Account Managers to strengthen not only their technical skills and product knowledge but also their customer engagement and communication capabilities.
- Champion a customer advocacy mindset, ensuring feedback loops are established and used to refine services and product offerings.
- Perform all responsibilities in compliance with the Information Security Management System (ISMS) policies and immediately report any information/physical security breaches or incidents.
- Adhere to environmental requirements as mandated by statutory bodies in Kuwait and Zain Group/Kuwait policies.
- Abide by occupational health and safety (OH&S) requirements, ensuring risks are minimized and compliance with OH&S standards is consistently maintained.
- Perform all the above-mentioned roles and responsibilities in compliance to the Information Security Management System (ISMS) policies and report any information/physical security breaches or incidents to the supervisor/manager immediately
- Be aware of, and adhere to, all environmental requirements as set by the statutory bodies in Kuwait, or by the published policies of Zain Group/Kuwait
- Zain abides by fulfilling the occupational health and safety certificate requirements that establishes and maintains an OH&S management system that eliminate hazards and minimizes OH&S risks (including system deficiencies), take advantage of OH&S opportunities
What We Need From You
Skills
- Leadership & Team Coaching – Ability to guide, mentor, and develop Customer Success Account Managers.
- Customer Relationship Management – Strong communication, empathy, and stakeholder handling skills.
- Technical Support Knowledge – Understanding of Level 2 support processes and ticketing systems.
- Problem Solving & Escalation Handling – Skilled in resolving complex issues and managing critical cases.
- Cross-Functional Collaboration – Effective coordination with Marketing, Sales, and Operations.
- Data Analysis & Reporting – Ability to interpret customer trends and support continuous improvement.
- Organizational & Planning Skills – Setting targets, tracking performance, and driving service enhancements.
- Compliance Awareness – Knowledge of ISMS, environmental guidelines, and OH&S standards.
Preferred Skills
- Experience working with CRM/POS systems.
- Familiarity with data analysis techniques, tools, and dashboards for identifying trends and improvement areas.
Qualifications: Bachelors degree
Years of Experience: +4
About Application Process
If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
Copy of Civil ID/Passport
APPLY NOW
Contact Center Agent
About The Role
Zain Kuwait is actively recruiting for a Contact Center Agent. You will serve as the first point of contact between Zain and our loyal customers, and you will be assisting them in a professional manner that will reflect our Zain values and mission.
Your Responsibilities Will Include But Not Be Limited To
- Handling a high volume of inbound calls and greeting customers in a courteous and professional manner.
- Assessing and evaluating customer concerns and resolving their problems in an efficient and timely manner.
- Providing product and service information to customers.
- Promote Zain’s products and services by understanding customer needs and interests and providing them with the right offers that match those.
- Troubleshoot service equipment issues.
- Adhere to, and fulfill, individual and team performance metrics.
What We Need From You
To be considered for the position, you will need to meet with all of the below requirements:
- High School / 1 Year Diploma & Above.
- 0-3 years’ experience in a related field.
Skills
- Excellent Communication Skills (Speaking and Listening).
- Excellent Problem-Solving Skills.
- High Drive for Achievement.
- Strong Knowledge of MS Office.
- Preferably Bilingual.
- Ability to work under pressure.
About Application Process
If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
- Resume/CV
- Passport-size photograph
- Highest Education Qualification
- Copy of Civil ID/Passport
APPLY NOW
Important Notice for Job Seekers
At KUWAITVARTHAKAL (WWW.KUWAITVARTHAKAL.COM), we are committed to providing genuine and verified job vacancy information to help candidates find the right opportunities. Please read the following points carefully:
- Official Sources Only – All job vacancies posted on our website are collected and shared from official sources, employers, or publicly available announcements.
- Totally Free Service – Our platform is completely free of charge. We do not ask for or accept any payments, fees, or charges from job seekers at any stage of the application process.
- Not a Recruitment Agency – Oceans Medias is not a recruitment agency. We do not conduct interviews, shortlist candidates, or guarantee employment. Our role is only to share job information for awareness.
- Direct Applications – Candidates are advised to apply directly with the respective employers mentioned in each job posting. Please follow the instructions provided in the vacancy details.
- Be Aware of Fraudulent Activities – If anyone contacts you claiming to represent Oceans Medias and demands money for job placement, kindly note that it is fraudulent. We strongly advise you to ignore such requests and report them
