Serco UAE – Company Overview
Serco Middle East is one of the leading providers of public services, transport operations, facilities management, aviation support, defense services, and government solutions in the United Arab Emirates and across the Middle East. The company is part of the global Serco Group, which operates in more than 20 countries and employs over 50,000 people worldwide.
About Serco UAE
Serco has been operating in the Middle East since 1947 and has developed a strong reputation for delivering essential services on behalf of governments, semi-government organizations, and large private-sector clients. The company supports national development initiatives through innovative service delivery, technology integration, and operational excellence.
Today, Serco employs more than 5,500 people across the UAE, Saudi Arabia, Qatar, and Iraq, supporting sectors such as transport, healthcare, defense, citizen services, and facilities management.
Business Areas
Transport & Aviation
Serco is widely known in the UAE for managing and supporting:
- Airport operations
- Air traffic control services
- Metro and rail operations
- Passenger services
- Transport infrastructure management
The company supports airports and transportation networks through operations, maintenance, and customer service solutions.
Facilities Management
Services include:
- Building maintenance
- Asset management
- Mechanical and electrical maintenance
- Energy management
- Community and property services
Serco manages facilities for commercial, residential, and government clients across the UAE.
Government & Citizen Services
The company delivers:
- Customer service centers
- Contact center operations
- Digital transformation services
- Case management solutions
- Government support services
These services help improve citizen experience and operational efficiency.
Healthcare & Defense
Serco also provides:
- Healthcare support services
- Hospital operations management
- Defense logistics support
- Military facility management
- Emergency response services
Career Opportunities
Serco regularly recruits professionals across technical, operational, engineering, customer service, and administrative functions.
Employee Benefits
Employees may receive:
- Competitive salary packages
- Medical insurance
- Annual leave benefits
- End-of-service gratuity
- Training and development programs
- Internal promotion opportunities
- International career mobility
- Employee wellness initiatives
Benefits vary depending on position and contract terms.
Work Culture
Serco’s culture is built around four core values:
- Trust
- Care
- Innovation
- Pride
The company promotes diversity, inclusion, employee development, and a strong commitment to safety and community impact. More than 61 nationalities work across Serco’s Middle East operations.
Graduate & Internship Programs
Serco offers graduate, internship, apprenticeship, and leadership development programs for young professionals and national talent. These programs provide practical experience and career development opportunities across multiple business sectors.
Why Work at Serco UAE?
Working at Serco Group provides exposure to major UAE infrastructure, airport, transportation, and government projects. Employees benefit from professional development opportunities, international career pathways, and the chance to contribute to services that impact millions of people every day. Serco UAE is one of the region’s leading public service providers, delivering essential services across transportation, aviation, healthcare, facilities management, defense, and government sectors. With a long history in the Middle East, a strong reputation for operational excellence, and extensive career opportunities, Serco remains a preferred employer for professionals seeking growth and stability in the UAE.
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