Ooredoo is a leading international communications company delivering mobile, fixed, broadband internet, and corporate-managed services tailored to the needs of consumers and businesses across markets in the Middle East, North Africa and Southeast Asia.In Kuwait, Ooredoo established as Wataniya Telecom in 1999, the first privately-owned telecom operator in the country. As part of Ooredoo Group, we bring international standards to the market by providing life-enhancing services to our customers with a focus on social and economic development. A job with Ooredoo doesn’t just mean a paycheck and a desk to sit at; it provides you with an opportunity to grow in your chosen career. As part of a multi-national telecommunication group, it offers you a chance to work in one of the country’s most dynamic and forward-thinking environments.Ooredoo looking for energetic people who are passionate about what they do. If you have ambition, are looking for a special place to grow your career, and want a unique and rewarding work experience, check out Ooredoo job vacancies to see if you can bring your individuality to Ooredoo family.Ooredoo aim to enrich people’s lives, and this includes the lives of our employees. We seek passionate, smart, forward-thinking individuals who are seeking opportunities for growth in their career.

APPLY NOW FOR THE LATEST JOB VACANCIES

As one of the world’s fastest-growing telecommunications companies, we’re always looking for dynamic, enthusiastic people to help Ooredoo take the company to new levels of excellence. Are you interested? As an Ooredoo employee, you will be working for an international group that operates in some 17 countries across the Middle East, North Africa and South-East Asia. This means a dynamic lively and thriving atmosphere with so much to learn from and so much to do. Are you up for the challenge?

Available Opportunities

Vacancy ID	Vacancy Title	Field	Closing Date
VAC9836	Secretary, MOC / Fast Telco Subsidiary of Ooredoo Kuwait	Technology	30-Apr-2026
VAC9801	Senior Engineer Demand & Delivery Management	Technology	31-Mar-2026
VAC9779	Senior Key Account Manager, B2B Sales / FASTtelco Subsidiary of Ooredoo Kuwait	B2B	28-Apr-2026
VAC8138	Upload Your CV	Graduate Opportunities	31-Dec-2027

VAC9801 – Senior Engineer Demand & Delivery Management

• Field:Technology
• Contract Type:Full Time – Permanent
• Location:Kuwait – Kuwait City
• Closing Date:31-Mar-2026

The Company

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world .

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it’s a team that you can be part of.

Ooredoo’s future is bright, and you can be part of our ongoing success.

The Role

• Responsible for understanding and analyzing business requirements and converting them into technical requirements and providing end to end solution.
• Technology Single Point of Contact with business units to understand the requirements and provide optimum solutions in cost effective and improved time to market.
• Responsible to facilitate all Digital Initiatives of the company
• Responsible to adapt Agile and DevOps concepts to improve Time to Market
• Responsible to communicate the feasibility and cost estimate to business unit based on the requirements.
• Responsible for solution Design and implementation for Digital platforms (Mobile App, Portal) middleware and associated IT nodes.
• Responsible for Business as Usual task and Change Request within the agreed SLA.
• Responsible for ADM vendor management, communicate the business requirements and technical scope, approve the end to end solution (HLD & LLD), optimize man days effort.
• The position has different qualifications as mentioned in the “Qualification” section, in which we will be selecting upon hiring exercise.

Key Accountabilities and Activities

• Understand the business requirements and perform feasibility study and provide feedback to the stakeholders with appropriate solution and recommendation with Time To Market (TTM)
• Support and coordinate with all stakeholders to align with the expected business unit requirements.
• Manage technical deliverables right from new products/services feasibility study to implementation, based on business unit’s requirements.
• Communicate with the ADM (Application and Development Management) vendor the priority and requirement pipeline to manage resource capacity. 
• Convert the business requirements to functional/technical requirements to prepare feasibility study & High Level Design (HLD)
• Responsible for developing cost analyses, design considerations, and implementation time-lines.
• Agree with the ADM vendor on the complexity level of the solution and expected man days.

• Responsible to manage relationships with ADM vendor and technology partner to align technology capabilities to support marketing/product needs
• Manage and co-ordinate the inter-departmental functionalities and communications between the Technology and Business Teams within Ooredoo Kuwait for realizing strategic service/product launches.
• Manage and drive the SLA/KPI for ADM and highlights project issues to higher management and provides recommendations for improvements
• Responsible for setting up acceptance criteria and post development/deployment check of feature/products.
• Responsible for quality check and performance KPI for delivered products to business units with supporting documents.
• Responsible for seeking approval from Design and Control (DAC) & Change Approval Board for smooth deployment.
• Responsible for solution delivery timeline, performance, SLA management, and Quality control of all solution deliveries which will be covered with all testing phases until UAT and regression testing
• Discuss or Validate on the business requirement for the requested BAU’s/TMO’s and assign it to vendors and make sure it should be delivered as per business requirement.
• Responsible to capture Configuration Management changes and proper documentation.
• Supervise System integration/ Functional testing & Deployment to UAT environment.
• Assists the management in developing and implementing procedures and standards that will improve efficiency
• Bringing in cost saving measure by Identifying and implementing measures to ensure future proof solution within budget.
• Responsible for Vendor management.

• Contribute in motivating colleagues and peers, providing assistance wherever necessary.
• Provides leadership in facilitating the activities of the project team. Works with the team and other stakeholders to establish project goals and priorities.
• Promote an equitable, positive and respectful work environment that values cultural and diversity among all employees

• Proactively, takes responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise
• Proactively, able to work independently, possesses creative problem solving skills and able to work in a dynamic and challenging environment
• Represents Technology in the development of any frameworks related to Demand and Delivery Management and process.
• Guide and supervise the project members and facilitate all the needs to be able to deliver the project on time.
• Other duties as directed by the head of Demand & Delivery management
• Aligning any new project or implementation & Roadmap for Ooredoo group with respective strategy department.
• Advance working knowledge Siebel CRM and extensive knowledge in CRM concepts.
• Design and define end-to-end Siebel CRM architecture for Telecom solutions (BSS/OSS landscape)
• Lead solution architecture for Siebel implementations along with integrations to other BSS nodes
•   Translate business requirements into scalable Siebel solution designs

• Provide architectural guidance on:
• Siebel Telecom Data Model
• Product, Order Management, Asset Management, Billing integrations
• Design and oversee integration architecture using:
• EAI, EIM, Web Services, REST/SOAP
• Middleware (Oracle SOA, OIC, Kafka, etc.)
• Define performance, security, and scalability standards
• Lead technical design reviews and vendor governance
• Collaborate with business stakeholders, product owners, and enterprise architects
• Support production issues, performance tuning, and root cause analysis
• Ensure compliance with enterprise architecture and telecom best practices

Qualifications

• Bachelor Degree in Telecommunication/Computer/ Electronics Engineering or related discipline and appropriate registrations with recognized professional institute.
• Degree shall be duly approved by Kuwait Society of Engineers (Not required for Non-Engineers)
• Should be certified in Oracle SOA
• Trained in DevOps tools and Agile Methodologies
• Siebel certification(s)
• TOGAF or other architecture certification
• Experience with Siebel to Cloud CRM migration
• Exposure to Agile / SAFe methodologies

Other Information

• experience in Demand Planning & Development for Senior Engineer DDM.
• experience in Demand Planning & Development for Senior Technical Specialist DDM.
• Advance working knowledge in Ericsson CS, Matrix, ESM, SBP,NGVS, ETOPUP, BSCS, Mediation
• Advanced working knowledge in Billing and charging system, Subscription Management, CRM, Mobile app and relevant core areas.
• Advance working knowledge in Digital platforms (Mobile App, Portal), middleware (OSB), Oracle Fusion: Oracle SOA Suite, OSB, BPEL, OBR, Service adapters, OWSM, WebLogic Server.
• Work experience in Self-service portals/Kiosk/Mobile, CRM, Order Management, Product
• Experience as Solution Architect for Digital and middleware technologies
• Experience in E2E Solution design experience across BSS & OSS domain
• Experience in Vendor management
• Ability to operate in a diverse multicultural, multinational work environment, exhibiting appropriate sensitivities
• Advanced working knowledge in DWH, APP Functionality, OSB, CRM, VAS, Core, , Product Catalogue, Order Care, Provisioning System, Middleware, Mobile Application
• Advance working knowledge Siebel CRM and extensive knowledge in CRM concepts.
• Work experience in Self-service portals/Kiosk/Mobile, CRM, Order Management, Product
• Advanced working knowledge of GSM, UMTS, LTE networks
• Experience in E2E Solution design experience across BSS & OSS domain

• Advanced Telecom Industry Knowledge
• Experience in Vendor management
• Ability to operate in a diverse multicultural, multinational work environment, exhibiting appropriate sensitivities
• Experience working with marketing and commercial teams.
• Good working knowledge on Windows applications (e.g. MS Excel, MS Word, MS PowerPoint, MS Project etc.)
• Excellent command of both written and verbal English
• Strong communication skills, and ability to understand business requirements.
  • Strong Technical and Analytical skills
  • Strong Project Management skills
  • Negotiation skills
  • Conflict Resolution skills
  • Experience in new products and services development and a good understanding of Product Development Life Cycle
  • Intensive coordination and management across many teams from Business and Technology

Note: you will be required to attach the following:

1. Resume/CV

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