Al Mulla Group stands as one of the most prominent, diversified, privately held business conglomerates in Kuwait and is recognized as a major employer within the region. The organization is committed to attracting, developing, and retaining a diverse and highly qualified pool of talent capable of contributing to long-term growth across multiple industries.Al Mulla Group provides a rewarding career environment that offers a wide range of opportunities across numerous business sectors. Professionals joining the organization gain access to dynamic career paths, structured development programs, and an organizational culture that values performance, integrity, and continuous improvement.Individuals searching for a new professional challenge are encouraged to explore the available opportunities. The organization values motivated candidates who demonstrate dedication, strong work ethics, and a desire to contribute to the advancement of the business.

Al Mulla Group maintains a strong presence in the employment market in Kuwait and is well-known for its commitment to attracting and retaining the most capable talent. This commitment supports the organization’s ongoing success and aligns with its long-term strategy of building a workforce equipped with the right expertise and competencies.For this reason, significant focus is placed on selecting candidates with the qualifications, skills, and potential required for available roles. Equal opportunity is prioritized, ensuring that all applicants with the appropriate competencies are considered fairly for positions across the group’s diversified business sectors.A broad spectrum of career paths is available, giving applicants the opportunity to pursue roles that match their aspirations and professional goals. Whether an individual is seeking to begin a new career or aiming to expand existing experience, Al Mulla Group provides an environment where growth, development, and career progression can be achieved.Interested professionals are encouraged to review the current job openings and join a high-performing team distinguished by dedication, ambition, and a strong commitment to excellence.

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Vision
To be the market leader and the money exchange company of choice for all customers in the gulf region, by offering the best rates, superbly trained & motivated staff, fair & transparent dealings with our service partners & correspondents, and use of cutting edge technology

Mission – Exceeding Customer Expectations in Every Transaction
At Al Mulla Exchange, our mission is to lead the money transfer and currency exchange industry by continuously improving our services and customer care. Through advanced systems, dedicated staff training, and a focus on customer satisfaction, we strive to exceed expectations. We are committed to providing secure, efficient, and globally competitive money exchange services to all our customers.

Customer Delight
Our Motto is to beat customer expectations, not just to meet them. We believe in creating customer delight and positive experiences for our customers towards our brand through our service level. We care about surpassing customers’ expectations and focus on building a long-term and engaging relationship with them.

Contact Center Executive

Responsibilities

•Answer or make calls to clients to learn about and address their needs, complaints, or other issues with products or services. •Participate in CLM reports preparation. •Respond efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. •Engage in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed. •Build a lasting relationship with clients and other contact center team members based on trust and reliability. •Utilize software, databases, scripts, and tools appropriately. •Understand and strive to meet or exceed contact center metrics while providing excellent consistent customer service. •Make sales or recommendations for products or services that may better suit client needs. •Coordinate with IT in maintaining a central customer database across all automotive departments •Perform routine activities in accordance with agreed deadlines and standards and discharge any other task assigned by superiors in a timely and effective manner. •Assist colleagues and foster an environment of teamwork and collaboration. •Contribute to the department’s development by providing timely suggestions and feedback. •Make requisite attempts to handle customer complaints in a prompt and effective manner and as per company policies and practices and escalate cases to his/her superior if required. •Take part in training and other learning opportunities to expand knowledge of company.

Job Requirements

Educational Qualifications

Education Degree: Bachelor

Major: Any

Experience

Years of Experience: 1 – 5    Years

Field of Experience : Customer Service

Skills

•Problem Solving & Result Orientation •Customer Orientation •Teamwork & People Management •Communication & Interpersonal Effectiveness •Process Excel & Quality Focus •Automotive Dealership Industry Knowledge •Business Etiquette and Image •Bilingual communication and MS Skills

Other Requirements

Gender: Any

Age: 21 – 40    Years

Preferred Language: Arabic, English

Duty Shift / Timings:  One Shift / 8:00 am to 5:00 pm

Salary & Benefits

Salary: Attractive Salary

Other Benefits: Incentives

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