The Chalhoub Group operates as a prominent, privately held enterprise focused on the distribution and retail of high-end luxury commodities, with its central administrative offices located in Dubai, United Arab Emirates. This organization holds the distinction of being the most extensive retail operator throughout the Middle East and achieved a significant milestone in 2023 by becoming a member of the International Association of Department Stores. The operational magnitude of the firm is reflected in a massive workforce consisting of more than fourteen thousand dedicated professionals dispersed across fourteen different nations. Such a wide-reaching presence allows for the seamless management of a vast portfolio of prestigious brands, ensuring that the intersection of global fashion and regional demand is handled with unparalleled expertise.

The strategic positioning of the headquarters in the United Arab Emirates serves as a vital bridge between international manufacturing hubs and the affluent consumer markets of the Gulf and surrounding territories. Over decades of operation, the entity has cultivated a deep understanding of local cultural nuances, which is essential for any luxury brand attempting to resonate with a diverse and sophisticated clientele. This specialized knowledge has enabled the firm to build enduring partnerships with some of the most recognized names in the worlds of fashion, beauty, and lifestyle. By acting as both a guardian and a promoter of these brands, the organization ensures that the integrity of the luxury experience remains intact while adapting to the unique preferences of the Middle Eastern market.

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Maintaining such a large-scale operation requires a sophisticated logistical framework and a commitment to technological advancement. The fourteen thousand individuals who drive the company forward represent a rich tapestry of skills, from high-level corporate strategy to the personalized service found within individual boutiques. Every member of the staff is integrated into a culture that values excellence and professional development, contributing to a stable and innovative workplace environment. This human-centric approach is what allows the group to maintain its leadership position in a highly competitive sector, where the quality of the service is just as important as the quality of the merchandise being sold.

The inclusion into the International Association of Department Stores further solidifies the group’s standing among the elite retail institutions of the world. This membership facilitates a global exchange of ideas, allowing the organization to stay at the forefront of retail trends, sustainability initiatives, and consumer engagement strategies. As the industry shifts toward a more digital-centric model, the firm continues to invest heavily in e-commerce and omnichannel solutions, ensuring that the luxury journey is accessible to a modern, tech-savvy generation. This transition is managed with the same level of care and exclusivity that has defined the physical retail spaces for generations, blending the convenience of the future with the elegance of the past.

Social responsibility and ethical business practices also form a core part of the corporate identity. With operations spanning fourteen countries, there is a profound awareness of the impact the business has on local economies and environments. Initiatives focused on environmental conservation, net-zero targets, and community empowerment are woven into the long-term strategic plans, ensuring that growth does not come at the expense of the planet or people. By prioritizing a healthy workplace and fostering diversity of thought, the group creates an atmosphere where innovation flourishes and everyone feels a sense of belonging.

The legacy of the Chalhoub Group is one of resilience and vision, moving from a single storefront to a multinational powerhouse without losing sight of the core values that founded the business. The ability to manage such an expansive network of employees and retail locations while maintaining a unified vision of luxury is what sets the organization apart. Looking toward the future, the focus remains on redefining the retail landscape, exploring new markets, and continuing to deliver unforgettable experiences that inspire and delight. The presence of this institution in the Middle East continues to be a driving force for economic growth and a beacon of excellence in the global luxury industry.

CURRENT OPPORTUNITIES – KUWAIT

Fashion Consultant – Kuwait

What you’ll be doing

At Chalhoub we express the exceptional! As a Fashion Consultant you will be responsible for achieving individual and collective sales targets while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in-store.

You will collect data on customer behaviour, top sellers, slow movers which will be key input for business reviews
Drive client relationships within an omni-channel approach
Provide pre-buying feedback on products
Drive eNPS through people experience initiatives and culture
Ensure adherence to VM guidelines and Standard operating procedures (SOPs)
Ensure click and collect are conducted within SLAs (Service-level agreement)
Ensure customer data is properly captured in adherence to marketing team requirements
Promote loyalty program (MUSE) and stay up-to-date with app offerings etc..
Support with in-store marketing events and activations
Keep abreast of all brand social media activities and campaigns
Drive sell-throughs within the store
Support in-store CX initiatives
Provide input to what’s working well/what’s not working well within the store

What you’ll need to succeed

Strong English communication skills

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Beauty Consultant

What you’ll be doing

Our Beauty Consultant is responsible for delivering outstanding customer service to all customers and to use appropriate sales techniques and product knowledge to reach sales targets. Our Beauty Consultant is accountable for counter cleanliness, stock replenishment, handling new launches, promotion of products and merchandising. Our Consultant is also required to maintain high levels of standards in terms of grooming.

Build and maintain guest experience standards in order to build strong loyalty
Address customers’ queries about products, prices, availability, product uses, and services
Communicate with customers to assess their needs, provide assistance in satisfying those needs an meeting or surpassing customers expectations
Advise customers on product ranges best suited to their needs
Demonstrate usage and benefits of various brands and products
Generate sales, while achieving line and sales targets, using make up knowledge
Sell-out target tracking at store level
Generate daily sales reports
Participate in achieving incentives
Track post-launch sales at store level
Ensure merchandising levels in the store are met as per the brand guidelines
Ensure in store stock replenishment in the appropriate shelves/counters, at appropriate times
Report stock shortages using the stock order form
Ensure stock receipt as per set procedures

What you’ll need to succeed

Minimum 2 years’ experience in the beauty industry

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Senior Coordinator – Product Compliance

What you’ll be doing

The purpose of this role is to provide regulatory expertise and support to enable product compliance for market authorizations, customer value and competitive position.

What you’ll need to succeed

Operations

-Ensure completion of product registration to secure market authorizations

-Liaise with relevant stakeholders in the local Ministry of Health to ensure product registration and approval with the relevant ministries
-Monitor all state, customs and other applicable regulations are followed while fulfilling service requirements
-Build relationships with government agencies and the businesses
-Monitor services are executed in accordance to the processes, terms and timeframes defined by management
-Collate, document and distribute all technical and regulatory documentation internally and externally.
-Provide subject matter expertise in regulations related to Beauty, Fashion, Gifts and Food products
-Monitor and report performance levels through K.P. I’s
-Ensure Business Units are accurately billed as per price list for the services provided
-Manage Database and report all required information to the management
-Resource Management
-Arabic speaker with a valid Kuwaiti driver’s licence

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