Headquartered in Dubai, the Emirates Group is a global organisation employing more than 120,000 professionals drawn from over 160 nationalities. The Group operates an extensive and diverse international portfolio that includes Emirates, recognised as the world’s largest international airline, and dnata, one of the world’s leading integrated air services providers. Beyond these flagship businesses, the Group encompasses a broad range of operations across multiple industries, creating a wide spectrum of career opportunities. All current vacancies and career pathways are accessible through the official careers platform at emirates.com/careers.
Sustained growth and global success are driven by the ability to attract, develop, and retain highly skilled professionals. Employees benefit from the opportunity to live and work in Dubai, a modern and cosmopolitan city renowned for its safety, infrastructure, and high standard of living. Dubai consistently ranks among the most desirable global destinations for professionals seeking both career advancement and lifestyle quality.
The employment offering includes a competitive tax-free salary structure complemented by an attractive benefits package. These benefits are designed to support both professional and personal well-being while enabling long-term stability and growth. Structured learning and development programmes are an integral part of the organisation’s culture, providing clear pathways for career progression and continuous skills enhancement.
Individuals who demonstrate strong performance, ambition, and a commitment to excellence are provided with meaningful challenges and opportunities for advancement. Professionals seeking continuous development, recognition for their contributions, and exposure to a truly international working environment will find the Emirates Group to be a distinguished and rewarding career destination.
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Sales & Business Development Executive – Cargo
Closing date: 05 Feb 2026
Job Purpose
dnata is one of the world’s largest air and travel services providers; offering ground handling, cargo, travel and catering & retail services at over 130 airports in more than 34 countries across six continents. At dnata, we are by your side for the entire travel experience.
As a Sales and Business Development Executive you will, promote and sell cargo products, solutions and services to Freight Forwarders / Cargo Agents and seek to maximise freight revenues and market penetration with the focus on positioning dnata Cargo as an all-inclusive service provider in the region.
In this role, you will:
- Plan
– Implement the set annual sales target and a promotional action plan in line with the overall Cargo objectives and provides the recommendations to the Sales Manager Commercial/ Calogi Manager for review and approval.
– Supports in designing and developing sales and marketing strategies focusing on Products and Solutions, GHAs, Airlines, Agents and 3PL operators in the UAE and overseas in line with overall cargo sales objectives. - Execute
– Complies with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment.
– Implements day-to-day operations assigned and ensures compliance with the established standards and procedures.
– Contribute to the identification of opportunities for continuous improvement of systems, processes and practices, cost reduction and productivity improvement.
– Conducts meetings and joint sales calls with airline representatives/ Calogi Customers to ensure that the required number of customers is contacted.
– Uses the ‘basket airlines approach’ to familiarize clients with the type and variety of transport solutions on offer with the objective of running freighter services to facilitate large ad hoc export volumes.
– Maintains close contact with internal sales support and operational staff for picking up sales leads and updates them with the current airlines rates.
– Compiles statistics relating to cargo volumes, revenues, yield and seasonal variations.
– Reviews and analyses business performance / potential provide recommendations on credit limits after analysing the business performance / potential.
– Reviews and analyses the lost sales opportunities in order to recommend timely and suitable remedial measures.
– Builds and maintains relationships and regular contacts with principal airlines to ensure that the information is formulated and disseminated such as changes in schedules to ensure that their requirements are met in a timely manner.
– Implements sales strategies and new product development in the logistics community through meetings, telesales and mailing activities to enhance the awareness of the industry of the cargo services in terms of services provided, price and quality.
– Deals and solves all customer grievances through service recovery, repeat business, investigation and fault rectification in line with the policies and procedures for airline sales and operations.
– Release of Air waybill stocks to the freight forwarding community, collection of bad debts and follow up of revenue settlements.
– Analyses sales performance data vs. revenue targets/marketing plan to provide recommendations to the Management.
– Builds and maintains relationships with key stakeholders including airlines, operators, charters, brokers, airports to obtain the necessary intelligence on competitor plans and intentions.
Qualification
To be considered for the role, you must meet the below requirements:
- Bachelor’s degree in Business Administration or Sales and Marketing and experience in logistics/ cargo.
- 4-6 years of experience with an airline or GSA in a sales environment.
- Proficient knowledge in Airline Cargo Ratings.
- Proficient Data collection and analysis Skills.
- Proficient IT and Computer Literacy Skills.
- English Language Skills.
- Proficient Planning and Organizing Skills.
- Proficient Communication Skills.
- Proficient Negotiation Skills.
- Proficient Safety Awareness Skills.
Our services on the ground keep the world in the air. We’re one of the largest air services providers in the world, and you’ll find us in over 80 countries offering expertise in ground handling, cargo, travel and flight catering. We’re growing fast, and we’re looking for people with imagination and creativity to join our team of more than 40,000 people. We want potential stars to help us deliver on the promises our customers to make.
Salary & benefits
Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers
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