ABOUT COMPANY
Alshaya Group is one of the world’s leading brand franchise operators, offering an unparalleled choice of well-loved international brands to customers. Fresh, modern and relevant, Alshaya’s constantly evolving portfolio reflects the choices and lifestyles of its customers. Alshaya Group is a dynamic family-owned enterprise, first established in Kuwait in 1890. With a consistent record of growth and innovation, Alshaya Group is one of the world’s leading brand franchise operators, offering an unparalleled choice of well-loved international brands to customers.
Alshaya Group’s portfolio extends across MENA, Türkiye and Europe, with thousands of stores, cafes, restaurants and leisure destinations, as well as a growing online and digital business.
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Operating in multiple sectors including Fashion, Food, Health & Beauty, Pharmacy, Home Furnishings and Leisure & Entertainment, Alshaya Group colleagues are united by a commitment to authentically deliver great customer service and brand experiences.
Fresh, modern and relevant, Alshaya’s constantly evolving portfolio reflects the choices and lifestyle of its customers. From flagship stores and restaurants in prestige malls, through to local coffee shops, drive-thrus and online, Alshaya Group brings customers the brands they love in the places they want to be. Brands such as Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Pottery Barn and KidZania.
Alshaya Group’s portfolio extends across MENA, Türkiye and Europe, with thousands of stores, cafes, restaurants and leisure destinations, as well as a growing online and digital business.
JOB VACANCIES
Customer Service Manager – Ulta Beauty – Dubai Mall
Role Profile:
To deliver exceptional in-store and online customer experiences that reflect the brand’s values, drive loyalty, and increase customer satisfaction across all touchpoints within the retail cosmetics environment.
The below Key Performance Areas include but are not limited to:
- Develop and implement customer experience strategies across retail stores
- Collaborate with General Manager and beauty advisors to ensure a consistent, high-quality customer experience.
- Monitor and respond to customer feedback from in-store surveys, online reviews, and social media.
- Lead training sessions , coaching for frontline staff on customer service excellence and brand representation.
- Coordinate with marketing to align promotions , loyalty programs and in-store events with customer expectations
- Analyze customer behaviour and feedback data to identify opportunities and improve shopping experience
- Ensure visual merchandising and store ambiance support a luxurious and welcoming experience.
- Resolve high-level customer complaints with professionalism and empathy.
Knowledge:
- Retail customer experience
- Team Leader
- Planning & organizing
Experience:
- 3-5 Experience in customer experience, retail operations, or store management—preferably in the beauty or luxury retail sector.
Skills:
- Strong leadership and interpersonal skills; ability to influence and inspire frontline teams.
- Deep understanding of cosmetic retail trends and customer expectations.
- Proficiency in in CRM and customer feedback tools.
- Passion for beauty, skincare, and customer service.
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Brand Training Manager – Ulta – Dubai Mall
Working as a Brand Training Manager within Alshaya provides the opportunity to lead, manage and deliver learning and development opportunities to employees within your designated brands/functional area across MENA.
You will work with HR Business Partners and Divisional Management to ensure all strategies are aligned with business goals and HR strategy.
If you have extensive experience in the field of learning and development and have previously worked in a senior training role within a large commercial organisation then this international remit offers a platform to further develop your career.
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Department Manager – Ulta – Dubai Mall
The Role:
As the Department Manager you will train, develop, and lead a department team to maximise sales and reduce stock loss, working alongside them on the shop floor in order to demonstrate and drive an excellent standard of customer service.
You will ensure that all Sales Associates are highly motivated and knowledgeable about the brand, and you will also deputize for the Store and Assistant Store Manager during periods of absence.
Qualifications & Requirements:
You will have/be:
– At least 3 years retail experience.
– The ability to efficiently delegate tasks amongst a team, negotiate with customers and colleagues, and interview new hires, as needed.
– Excellent English communication skills (Arabic is an advantage).
– Knowledge of MS Office, Excel, Word, etc.
– Commercially aware and business orientated.
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CHALHOUB GROUP UAE CAREER- LATEST VACANCIES AND APPLYING DETAILS
WHO WE ARE
With a history of over six decades, we have proudly established ourselves as a trusted partner and curator of unforgettable luxury experiences in the Middle East. We are dedicated to bringing dreams to life, fostering a sense of belonging and collaboration, shaping our legacy with respect and humility, embracing continuous learning and turning aspirations into reality. Join us on this journey of possibilities and growth.
DIVERSITY, EQUITY & INCLUSION STATEMENT
We understand that to live up to our purpose and truly inspire, exhilarate, and delight our customers and people, we must embrace diversity of thought, culture, background, abilities, and perspectives. That’s why diversity, equity, and inclusion are at the heart of who we are and how we live by our values. We are committed to Diversity, Equity and Inclusion beyond gender balance as we prioritise a healthy workplace where everyone is supported, valued and respected.
Seven decades ago, our journey began from a small shop in Damascus, driven by a passion for French luxury and a dream of excellence.Today, we stand as a global luxury retail Group, shaped by a deep respect for our roots and legacy, but also by the dedication of our people, the trust of our partners, and the loyalty of our customers.This year, we don’t just celebrate a milestone — we honour our past, embrace our present, and look ahead together as we orchestrate our Symphony of the Future, fueled by a shared purpose: to build a future where luxury dreams become reality.
Our commitment to sustainability is more than a promise—it’s a journey of impact, unity, and responsibility. From rebuilding communities in times of need to championing education and inclusion, we believe in shaping a future where everyone belongs. Protecting our planet has always been at the core of our mission, and through conservation and sustainable practices, we are dedicated to achieving a Net-Zero future.
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This video is a testament to our unwavering efforts to create meaningful change—because together, we build a better tomorrow.
JOB VACANCIES
Client Advisor – Repossi
Key Responsibilities
- Represent the brand by communicating its values and philosophy thouthrough activities and interactions with customers and other team members
- Promote the Group’s loyalty program (MUSE) and increase enrolment rate and new customer acquisition
- Build and maintain guest experience standards in order to build strong loyalty.
- Ensure efficient collection of customer data in adherence to the marketing team.
- Collect data on customer behaviour, top sellers, and slow movers to support business reviews.
- Maintain and understand customer purchasing patterns and behaviours, and utilize this database to engage and build strong relationships with customers to encourage future selling opportunities
- Stay up to date with the latest fashion trends, social media campaigns, products and competitors, brand’s different online (website, app and social media) offerings and activities and promote them to customers
- Participate in the brand’s events and support with in-store marketing events and activations.
- Achieve individual and collective sales targets and ensure all sales and operational policies and procedures are followed and maintained.
- Customer Centricity
- Executing and promoting exceptional customer service and relations in stores and customer home visits
- Attend to customer needs, sales, special order and repairs.
- Support in-store customer experience.
- Communicating with customers to assess their needs, provide assistance in satisfying those needs and meeting or surpass customers’ expectations.
- Use clienteling techniques, omnichannel approach and tools to connect virtually with customers, build a one-on-one relationship based on trust and human touch and drive loyalty. Such techniques and tools include messaging, (virtual) shopping appointments, etc.
- Operational Excellence
- Prepare and process e-commerce orders’ fulfilment from the store within the set SLAs in terms of time and quality.
- Demonstrate a strong understanding and leverage available technology tools when available to support customer experience in and outside of the store (Clienteling app, CRM, OMS, etc.)
- Maintain all operating standards as per the brand’s VM guidelines and SOP’s.
- Provide feedback on store functionality
What you’ll need to succeed
- Strong experience in the Luxury Retail industry in the UAE.
- Preferably have a background of experience within the Retail Luxury Jewellery and Watches industry.
- Excellent clienteling skills and hold a solid client database.
- Dynamic and positive personality traits.
- Strong English communication skills.
- Arabic speaking skills would be a plus.
What we can offer you
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. To view all our perks and benefits, click here.
We Invite All Applicants to Apply
It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
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Tanagra – Homeware Consultant, Mall of the Emirates
INSPIRE | EXHILARATE | DELIGHT
For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.
Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.
Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets.
Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.
What you’ll be doing
What you’ll need to succeed
What we can offer you
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
We Invite All Applicants to Apply
It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
APPLYNOW
Digital Marketing Manager – L’Occitane Group
What you’ll be doing:
As the Digital Marketing Manager, you will help shape the future of beauty retail by leading the digital performance agenda for some of the region’s most loved premium beauty brands within L’Occitane Group — driving data-led growth, elevating brand storytelling, and enhancing customer experiences across every digital touchpoint.
Leadership & Strategy
- Lead the end-to-end digital performance function, overseeing daily targets, budget management, campaign pacing, and overall spend phasing to ensure efficiency and high ROAS.
- Guide the seasonal and always-on platform strategies, ensuring alignment between marketing, PR, e-commerce, and agency partners.
- Serve as the main point of contact for all digital performance activities, leading business reviews, presenting insights, and communicating strategic recommendations to key stakeholders.
- Foster strong cross-functional collaboration and ensure all campaigns follow brand guidelines, best practices, and strategic priorities.
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Technical & Product Excellence
- Develop and execute comprehensive digital marketing strategies across Meta (Facebook/Instagram), Snapchat, TikTok, Pinterest, and Google platforms including Search, Performance Max (PMax), Shopping, and Demand Gen.
- Oversee full campaign lifecycle—planning, creation, execution, monitoring, and optimization—using data-driven insights, A/B testing, audience segmentation, and creative best practices.
- Collaborate closely with e-commerce teams to align paid media strategy with sales targets and ensure seamless user journeys from ad impression through checkout.
- Lead and optimize shopping and catalog-based campaigns to maximize online revenue and customer acquisition.
- Analyze performance data, conduct deep dives, and translate insights into actionable optimization recommendations. Prepare regular reporting and presentations.
Budget, Efficiency & Performance Management
- Manage and strategically allocate budgets across channels to maximize ROAS and reach performance goals.
- Track spend efficiency, daily pacing, phasing, and cost trends to ensure campaigns remain on target.
Organic & Cross-Channel Integration
- Oversee organic social media strategy and execution to ensure a cohesive brand presence and strong community engagement that complements paid initiatives.
Innovative & Analytical Mindset
- Apply a solutions-oriented, detail-focused approach to overcome platform limitations and enhance performance media outcomes through creative, data-led workarounds.
What you’ll need to succeed
- Proven experience managing paid social and Google platforms within a DTC, beauty, luxury, or retail e-commerce environment.
- Strong understanding of digital performance metrics, optimisation techniques, and full-funnel media strategy.
- Experience leading or mentoring small teams.
- Demonstrated ability to manage budgets and drive measurable growth.
- Hands-on proficiency across Meta Ads Manager, Google Ads, TikTok Ads Manager, Snapchat Ads, Pinterest Ads, and similar tools.
- Strong analytical mindset with experience using Google Analytics and Excel/Sheets for reporting.
- Exceptional communication, organisation, and stakeholder-management skills.
