Apparel Group is a global fashion and lifestyle retail conglomerate residing at the crossroads of the modern economy – Dubai, United Arab Emirates. Today, Apparel Group caters to thousands of eager shoppers through its 2,500+ retail stores and 85+ brands on all platforms while employing over 27,000+ multicultural staff. Apparel Group has not only established a strong presence in the GCC – Bahrain, Qatar, Oman, Kingdom Of Saudi Arabia & Kuwait but also strategically expanded its reach to thriving markets in India, South Africa, Singapore, Indonesia, Thailand, Malaysia, and Egypt. Moreover, the company has set clear strategies to venture into promising emerging markets such as Hungary and the Philippines, showcasing its forward-thinking approach. Apparel Group has curated a diverse portfolio of brands, offering an omni-channel experience. These brands, originating from the USA, Canada, Europe, Australia, and Asia, include leading names in fashion, footwear, and lifestyles such as Tommy Hilfiger, Charles & Keith, Skechers, ALDO, Crocs, Nine West, Calvin Klein, Aéropostale, Jamie’s Italian, Tim Hortons, Cold Stone Creamery, Inglot, and Rituals. This diverse range reflects the company’s versatility and adaptability. Apparel Group owes its impressive growth to the vision and guidance of its owners: Founder and Chairwoman Sima Ganwani Ved and Nilesh Ved, both have taken the company from strength to strength since its inception in the last two decades.Leading the fashion and lifestyle sectors, Apparel Group is distinguished by its extensive portfolio of over 85 international brands and more than 2,500 stores. Our commitment to innovation, diversity, and superior customer service positions us as a Dubai and UAE retail leader.Apparel Group will cross new barriers and create fresh benchmarks in the retail industry to become the top global retailer. The company has achieved mercurial growth in the last 26 years by introducing world-class labels from around the globe, including Nine West, Tommy Hilfiger, ALDO, Charles & Keith, Jamie’s Italian, and Tim Hortons.
Apparel Group is a customer-centric, energetic, fast-paced, and entrepreneurial organisation where all 27,000+ employees are empowered to impact our overall success significantly.Group were awarded the Great Place to Work® Certification across the GCC since 2015, based on our employees’ direct feedback, proving that our people are truly valued. workplace culture meets the criteria for a great workplace as we continuously build trust with employees. Apparel Group is committed to providing equal employment opportunities and maintaining the integrity of recruitment process. Apparel Group unequivocally declare that have neither granted authorisation to any recruitment company to generate job offers on behalf nor to collect payments for any job opportunities with Apparel Group.
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CURRENT VACANCIES
Executive – Logistics
Job Description
Position Objective
The position is responsible to provide support to the internal brand team for all their inbound and outbound shipments and also to ensure that the shipments are customs cleared and delivered on time to the warehouse and the stores using the most cost-effective means.
Key Responsibilities
• Establishing contact with the Supplier/ Agent for cargo pick up post aligning with the Brand team.
• Coordinate with freight forwarder to arrange collection for Import & re-export and follow up till goods delivery at the warehouse / Stores.
• Invite freight quotes from various service providers and prepare comparisons for ADHOC shipments.
• Facilitate the movement of stocks (Inbound & Outbound) using the most cost-efficient means of transport, at the earliest possible lead time.
• Generate shipping documents for outbound shipments to GCC and local exports to UAE.
• Validate all customs BOE & freight invoices and handover to finance for payment process in a timely manner so that shipments are not impacted.
• Process BOE & making customs duty payments for all inbound and outbound shipments.
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Service Crew
Job Description
POSITION OBJECTIVE
– The position is responsible for generating sales and deliver customer service at its best.
– Support the other operational duties such as housekeeping, visual presentation standards, etc. as assigned by the Store Management Team.
Key Responsibilities
Hospitality and Guest Service
– Provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room.
– Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate.
– Delivers consistent and outstanding guest service through friendly attitude, attentive behavior and strong product knowledge.
– Enhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You.
– Uses proper procedures to ensure the accuracy of every order for every guest.
– Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru.
– Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needs.
– Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue.
– Listens carefully to guests and apologizes for the experience in the case of a complaint. Store Operations
– Follows all Operations standards and guidelines for preparation of products according to training and instructional materials provided.
– Prepares all products as required, following the order monitor to ensure the accuracy of every order.
– Communicates showcase and product needs to ensure proper product availability for guests.
– Regularly takes temperatures of the required products and records in the Time & Temperature Log. Policies and Procedures
– Participates in and attends all store meetings and other related functions.
– Follows all restaurant policies, procedures and standards.
– Maintains the front counter by keeping it clean, organized, stocked and ready for rush periods in the restaurant.
– Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Store Manager. Cashiering
– Receives payment by cash, credit cards, vouchers or automatic debits.
– Issue receipts, refunds, or change to the customers correctly.
– Count money in the cash till at the beginning of the shifts to ensure that amount is correct and there is adequate change.
– Maintain clean and orderly checkout areas. Health & Safety
– Works in compliance with occupational health and safety legislation.
– Knows, understands and follows safe work practices and procedures.
– Uses or wears personal protective equipment or clothing as required.
– Reports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner.
– Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone.
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Sales Associate
Job Description
POSITION OBJECTIVE
– The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience
– Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager / assistant store manager
Key Responsibilities
Customer Service:
– Greet the customers and assist them in selecting the right product.
– Convert the window shoppers to ultimate buyers.
– Promote the Club Apparel Loyalty Program of the company for repeat sales
– Serve Customers with the highest standards and follow the company guideline of selling (GUEST – Greet, Understand, Explain, Sell, Thank)
– Must be updated about the various brands of the group for suggestive selling to the customers Grooming / Attitude / Knowledge
– Must be presentable and well-groomed at all the times
– Flexible to work for extended hours during the Sale period
– Must possess up to date product knowledge and ensure minimal stock loss.
– Flexible to work for extended hours during the Sale period.
Merchandise:
– Ensure all stock is laid out and displayed in order to attract customers and also as per standard layout norms
– Ensure all VM guidelines are followed and all Stock Norms on clearance are maintained.
– Record the inventory inward / outward and maintain the report of the same Process
– Handle the POS (Point of Sale) / Billing Counter efficiently
– Tally money in the cash till during the beginning / end of the shifts
– Issue receipts / refunds / change to the customers correctly
– Process the payments by cash / credit cards / vouchers / automatic debits
– Ensure awareness and vigilance at all times of security in the store without any negligence
– Must be flexible to work for varied shifts and overtime as per the business requirement
– Adhere to SOP & Loss Prevention Policies
– Maintain confidentiality of the sales figures to the outside party
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