Headquartered in Dubai, the Emirates Group is a global organisation employing more than 120,000 professionals drawn from over 160 nationalities. The Group operates an extensive and diverse international portfolio that includes Emirates, recognised as the world’s largest international airline, and dnata, one of the world’s leading integrated air services providers. Beyond these flagship businesses, the Group encompasses a broad range of operations across multiple industries, creating a wide spectrum of career opportunities. All current vacancies and career pathways are accessible through the official careers platform at emirates.com/careers.

Sustained growth and global success are driven by the ability to attract, develop, and retain highly skilled professionals. Employees benefit from the opportunity to live and work in Dubai, a modern and cosmopolitan city renowned for its safety, infrastructure, and high standard of living. Dubai consistently ranks among the most desirable global destinations for professionals seeking both career advancement and lifestyle quality.

The employment offering includes a competitive tax-free salary structure complemented by an attractive benefits package. These benefits are designed to support both professional and personal well-being while enabling long-term stability and growth. Structured learning and development programmes are an integral part of the organisation’s culture, providing clear pathways for career progression and continuous skills enhancement.

Individuals who demonstrate strong performance, ambition, and a commitment to excellence are provided with meaningful challenges and opportunities for advancement. Professionals seeking continuous development, recognition for their contributions, and exposure to a truly international working environment will find the Emirates Group to be a distinguished and rewarding career destination.

APPLY NOW FOR THE LATEST JOB VACANCIES

Customer Services Agent

Closing date: 15 Jan 2026

Job Purpose

Customer Service Agent, leisure reservations experience, manages and books customized holiday packages. Strong attention to detail, accurate documentation, and consistently high standards of customer service and communication.

In this role, you will:

• Handle customer inquiries related to holiday packages and bookings, providing accurate and timely responses.
• Manage, coordinate, and customize leisure travel packages, including hotels and related services.
• Ensure all bookings and transactions are properly documented in line with company procedures.
• Maintain a consistently high standard of customer service and professional communication.

Qualification

To be considered for the role, you must meet the below requirements:

• Minimum of one (1) year of experience within a Leisure Reservations team.
• Proven experience in making bookings and management of holiday packages.
• IATA certification is required.
• Strong attention to detail with the ability to manage multiple bookings efficiently.
• Minimum of one (1) year GDS experience – Sabre, Galileo and Amadeus.
• 24/7 Shift

Salary & benefits

Join us in Dubai and enjoy attractive salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world.

You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what it’s like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.

Apply

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