Emirates Group Cargo Agent UAE CAREERS : APPLY NOW FOR THE LATEST VACANCY

Based in Dubai, the Emirates Group is recognized as one of the world’s most prominent and diversified organizations in the aviation and travel industries. It employs over 103,363 professionals, representing more than 160 nationalities, and plays a vital role in connecting people, economies, and cultures across continents.

Structure and Extensive Portfolio

The Group operates an extensive international portfolio built around two flagship entities:

Emirates: The world’s largest international airline based on passenger kilometers flown.
dnata: One of the largest combined air services providers globally.

The Group’s business encompasses a broad spectrum of activities, including aviation, travel, cargo, catering, ground handling, engineering, and retail services. This operational breadth generates a wide range of career opportunities across technical, operational, professional, and leadership functions, all of which are detailed on the Group’s dedicated careers platform.

Employee Benefits and The Dubai Advantage

The sustained success of the Emirates Group is founded on its ability to attract and retain highly skilled global talent, drawn by the unique benefits of working and living in Dubai. As a modern, cosmopolitan global hub, Dubai provides a high standard of living, world-class infrastructure, cultural diversity, and excellent global connectivity.

Employees are offered compelling advantages, including:

A tax-free salary structure.
Competitive benefits packages.
Industry-exclusive travel benefits, such as discounted flights and hotel stays worldwide.
Access to continuous learning and professional development opportunities designed to support long-term career growth.

The organization champions merit-based progression, structured training programs, and exposure to global operations, enabling professionals to advance their careers within a dynamic international enterprise.

dnata: The Global Leader in Air and Travel Services

Within the Emirates Group, dnata operates as a global leader in air and travel services, highlighting the operational scale of the organization. dnata provides essential ground handling, cargo, travel, catering, and retail services to airlines and customers worldwide.

dnata’s operations span over 34 countries across six continents, covering more than 130 airports.
The organization employs over 40,000 people globally and is in a phase of rapid expansion, constantly seeking motivated individuals who possess creativity, adaptability, and a strong commitment to service excellence.

Detailed Role Profile: Cargo Agent at dnata

The role of a Cargo Agent within dnata is critical, focused on supporting the seamless movement of goods through export and import channels and ensuring efficiency and safety in cargo operations.

Key Responsibilities and Operational Duties

The Cargo Agent executes a comprehensive range of cargo handling activities, including documentation, customer service, acceptance, delivery, build-up, breakdown, equipment operation, and transportation. Key duties include:

Handling & Supervision: Guiding and assisting teams of loaders and equipment operators during the build-up, breakdown, acceptance, and delivery of cargo, courier items, and mail.
Validation: Inspecting goods and validating all associated documentation to ensure accurate counts at every stage, confirming compliance with applicable criteria and operational requirements.
Data Management: Ensuring accurate and timely data entry into cargo management systems, whether completed manually or through automated processes.
Coordination: Coordinating with necessary government authorities, such as Customs, Municipality, Health, and Police departments, to ensure smooth cargo clearance and movement.
Specialized Handling: Handling special cargo categories, including dangerous goods, live animals, and valuable items, in strict adherence to International Air Transport Association (IATA) regulations and manuals.
Equipment Operation: Operating essential cargo handling equipment like forklifts and tow trucks, and ensuring the safe and efficient loading and unloading of cargo from Unit Load Devices (ULDs), aircraft, and trucks within designated timeframes.

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Compliance and Safety Focus

A core requirement is strict adherence to departmental policies, standard operating procedures, and work instructions to maintain consistency and control. Cargo Agents are also responsible for proactively identifying and reporting safety concerns and ensuring full compliance with safety, quality, and environmental management systems to maintain a secure working environment.

Required Qualifications and Experience

To be considered for the Cargo Agent position, candidates must meet the following minimum criteria:

Education: A minimum of O-Level education (10 years of schooling) or Higher Secondary education (12 years) is required.
Experience: Candidates need a minimum of two years of experience in logistics or cargo operations. This requirement is reduced to one year for those possessing a Higher Secondary education.
Essential Skills: Strong English communication skills (both written and verbal), a valid equipment operation license, and working knowledge of cargo management systems such as One Cargo, DACS+, and CAMSYS are essential prerequisites.

The Emirates Group, through dnata, offers motivated individuals a challenging and rewarding career path that contributes directly to the success of global aviation.

About the job

Job Purpose

dnata is one of the world’s largest air and travel services providers; offering ground handling, cargo, travel and catering & retail services at over 130 airports in more than 34 countries across six continents. At dnata, we are by your side for the entire travel experience.

As Cargo Agent you will perform all cargo handling related activities including documentation, customer service, acceptance, delivery, breakdown, build-up, equipment operation and transport to ensure smooth handling of cargo throughout Cargo Operations (Export and Import).

In This Role You Will

Follows all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner
Follows the day-to-day operations related to own job
Discusses safety concerns openly and reports them to the relevant supervisor
Complies with relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment
Guides and assists the team of Loaders and Equipment Operators in cargo handling activities build-up, breakdown, acceptance and delivery, documentation of cargo, courier and mail in line with the standards.
Inspects and validates against relevant documentation and counts goods at every point of delivery, acceptance, breakdown and build-up to ensure that goods conform to relevant criteria and are dispatched in line with the standard work procedures
Enters data manually or automatically in the cargo systems in a timely manner
Coordinates with Government Authorities such as Customs, Municipality, Health or Police in an efficient and effective manner to ensure smooth movement of all cargo, courier and mail
Handles and loads all special cargo (dangerous goods, live animals, valuable goods, etc.) in line with IATA manuals
Performs all related cargo handling activities and operates equipment as required (Tow Trucks, forklifts, etc) for movement of loads.
Loads and unloads cargo from ULDs / Aircrafts and Trucks as appropriate in a timely manner

Qualification

To be considered for this role, you should meet the below requirements:

O level (Minimum of 10 years of schooling required) or Higher Secondary (12 years schooling)
Experience of 2 years in Logistics and Cargo (1 year in case of Higher Secondary education)
Good English communication
Valid license for operating equipment
System knowledge One Cargo, DACS+, CAMSYS

Our services on the ground keep the world in the air. We’re one of the largest air services providers in the world, and you’ll find us in over 80 countries offering expertise in ground handling, cargo, travel and flight catering. We’re growing fast, and we’re looking for people with imagination and creativity to join our team of more than 40,000 people. We want potential stars to help us deliver on the promises our customers make. Be a part of our success story – if you want to join us, visit dnata.com/careers to apply.

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