ABOUT THE COMPANY

The American University of Kuwait (AUK) is an independent, private, equal opportunity, and coeducational liberal arts institution of higher education. The educational, cultural, and administrative structure, methods and standards of AUK are based on the American model of higher learning. The language of instruction is English. Established by Amiri Decree 139 in 2003, AUK received its Institutional Accreditation from the Private Universities Council (PUC) – Ministry of Higher Education in the State of Kuwait, as of February 1, 2006. AUK offers students a quality education based on an American college model. The faculty, administration, and staff work hard to create a caring environment where every aspect of the student’s development gets attention and support. The course of study is designed to prepare students for the contemporary world where critical thinking, communication skills, and life-long learning have become imperative. The Liberal Arts education system aims not only to guide the students to fulfill their educational goals, but to also instill effective critical thinking skills that they can apply in their future careers in the fields of their choice. The AUK faculty is comprised of a highly qualified group of international academics experienced in the American style of higher education. There are over 123 faculty members at AUK, 92 percent of whom have earned PhDs or terminal degrees. With most class sizes ranging from 17 to 24 students, developing bonds between students and professors is easy.

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During their academic career at AUK, our students will be trained to improve their academic skills, time management skills, and learn stress reduction techniques. Our students will also find opportunities to gain professional experiences through our student employment program and internships, develop their creative talents and maintain their personal health and fitness through our extracurricular activities, and learn to become involved members of the community.

CURRENT OPENINGS

Assessment Systems & Educational Technology Manager

Job Description

Department: Center of Continuing Education

Reports to: Director – CCE

Scope and Purpose:

The Assessment Systems & Educational Technology Manager is responsible for overseeing 
the planning, coordination, and continuous improvement of the Center’s assessment systems, 
testing operations, and related educational technologies. The role supports the integrity, 
efficiency, and scalability of institutional assessments, certifications, and evaluation 
processes while contributing to data-informed decision-making and digital transformation 
initiatives.

The position plays a key role in ensuring compliance with internal policies and international 
assessment standards, enhancing operational efficiency, and supporting student success 
through effective use of technology and analytics.

Essential Duties and Responsibilities:

• Lead and manage the day-to-day operations of institutional testing and assessment 
  systems, ensuring secure, efficient, and compliant delivery of local and international 
  examinations.
• Coordinate large-scale testing events, certification programs, and assessment 
  initiatives, including logistics, scheduling, stakeholder coordination, and quality 
  assurance.
• Oversee the integration and optimisation of educational technologies used in testing, 
  enrolment, and assessment processes.
• Collaborate with academic departments to align training programs, curricula, and 
  assessment activities with external certifications and employability-focused outcomes.
• Develop and maintain assessment workflows, operational guidelines, and 
  documentation to support consistency and compliance.
• Analyze assessment data and testing outcomes, preparing reports and summaries to 
  support institutional planning, accreditation, and continuous improvement efforts.
• Support digital transformation initiatives related to assessment, data management, and 
  reporting systems.
• Contribute to revenue-generating assessment and certification activities by supporting 
  pricing models, corporate partnerships, and outreach initiatives where applicable.
• Ensure strict adherence to confidentiality, ethical standards, and data governance 
  policies when handling student and institutional information.
  

Qualifications

Education:

• Bachelor’s degree in engineering or related field.
• Master’s degree in Artificial Intelligence, Computer Science, Engineering, Educational Technology, or a related field is a plus. 
  

Experience:

• Minimum of 5 years of progressively responsible experience in educational 
  technology, assessment operations, testing administration, or related university 
  functions.
• Prior experience in higher education testing centers, enrollment systems, or 
  certification environments is highly desirable.
  

Key Competencies

• Strong understanding of assessment systems, testing operations, and examination 
  administration within higher education.
• Demonstrated experience with educational technologies, digital systems integration, 
  and process optimization.
• Ability to analyze assessment data and generate clear, actionable reports for academic 
  and administrative stakeholders.
• Working knowledge of data analytics, visualization tools (e.g., Power BI), and 
  reporting frameworks.
• Strong project management, coordination, and stakeholder engagement skills.
• Excellent communication and collaboration skills across technical and non-technical 
  teams.
• High attention to detail, operational discipline, and commitment to compliance and 
  quality standards.
• Fluency in English is required; Arabic proficiency is an advantage.
  
  

Additional Attributes:

• Experience supporting international testing bodies or certification providers is 
  considered an advantage.
• Background or applied interest in artificial intelligence, data science, or analytics 
  within education is a plus.
• Demonstrated leadership potential and ability to manage complex, multi-stakeholder 
  initiatives

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Business Development & Corporate Relations Manager

Job Description

Department: Center of Continuing Education

Reports to: Director – CCE

Scope and Purpose:

The Business Development & Corporate Relations Manager is responsible for driving the 
growth of the Center’s executive education and professional training portfolio through 
corporate engagement, strategic partnerships, and revenue-generating initiatives. The role 
focuses on identifying new business opportunities, managing key client relationships, 
overseeing corporate training contracts, and supporting the Center’s engagement with 
governmental and private-sector organizations.

The position plays a critical role in expanding the Center’s market presence, supporting 
institutional revenue objectives, and ensuring the effective delivery of professional programs 
aligned with market needs.

Essential Duties and Responsibilities:

• Develop and implement business development strategies to grow executive education and professional training programs.
• Identify, pursue, and manage relationships with corporate, governmental, and institutional clients across multiple sectors.
• Lead the end-to-end process of corporate training engagements, including needs assessment, proposal development, pricing, negotiation, and contract closure.
• Manage and coordinate tender submissions, bids, and follow-ups in accordance with institutional and regulatory requirements.
• Maintain and analyze CRM data to track leads, client interactions, campaign effectiveness, and sales performance.
• Coordinate with internal academic, marketing, and operations teams to ensure successful program delivery and client satisfaction.
• Support partnerships with international accreditation and certification bodies to expand the Center’s professional offerings.
• Prepare periodic performance, pipeline, and revenue reports for senior management.
• Represent the Center at corporate meetings, networking events, and industry engagements as required.
  

Qualifications

Education:

• Bachelor’s degree in related field.

Experience:

• Minimum of 10 years of experience in business development, corporate sales, or professional services, preferably within training, consultancy, or higher education environments.

Key Competencies

• Proven ability to generate revenue through corporate sales, partnerships, and client relationship management.
• Strong experience in managing CRM systems, client databases, and sales pipelines.
• Demonstrated experience in tender management, proposal writing, and contract negotiations.
• Strong communication, presentation, and interpersonal skills.
• Ability to work collaboratively across academic and administrative units.
• High level of professionalism, organization, and attention to detail.
• Fluency in Arabic and English (spoken and written).
  

Additional Attributes:

• Experience working with international training or certification bodies is considered an advantage.
• Prior experience in executive education, corporate training, or consultancy environments is highly desirable.

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Career Advising – Supervisor

Job Description

Department: Center of Continuing Education

Reports to:Director – CCE

Scope and Purpose:

Center for Continuing Education (CCE) is committed to providing a wide range of professional development courses, training workshops, certificate programs, and customized corporate training solutions designed to meet the needs of individuals, businesses, and the community. By partnering with international certifying bodies and industry experts, the Center ensures that its programs are globally relevant, innovative, and aligned with labor market demands.

The Career Advising Supervisor contributes significantly to the Center for Continuing Education’s (CCE) strategic objectives by leveraging extensive experience in career advising and client engagement. He plays a critical role in identifying and cultivating client relationships, providing expert guidance on tailored learning and development solutions, and driving sustainable enrollment growth. This position requires a high level of professional judgment in managing key accounts, implementing targeted marketing and outreach initiatives, and promoting CCE’s programs to diverse audiences. The Career Advising Supervisor will deliver exceptional bilingual (English and Arabic) advisory and customer service support, ensuring an excellent client experience throughout all stages of the advising and registration process, while contributing to the Center’s visibility, reputation, and continued growth.

Essential Duties and Responsibilities:

• Client Engagement and Advisory Oversight – Supervise the delivery of high-quality, bilingual (English and Arabic) advisory services, ensuring clients receive accurate information and guidance on learning and professional development programs.
• Sales and Enrollment Management – Monitor and support the achievement of team and individual enrollment targets through effective lead management, conversion tracking, and performance reporting.
• Relationship and Partnership Development – Cultivate and maintain strategic relationships with corporate partners, community organizations, and educational institutions to support client recruitment and program expansion.
• Administrative and Operational Oversight – Ensure efficient registration, record-keeping, and data management processes, maintaining compliance with institutional standards and supporting informed decision-making through reporting and analysis.
• Bilingual Communication and Service Delivery: Provide accurate and professional information in both English or Arabic to prospective and current students, ensuring accessibility and inclusivity in service delivery.
• Data Management and Reporting – Maintain and update client databases, track sales activities

Qualifications

Education:

• Bachelor’s degree in business administration, Human Resources, Education, Marketing,  or any related filed from an accredited institution is required.

Experience:

• A minimum of 2 years of progressive experience in career advising, training services, sales, or client relationship management & curriculum development.
• Demonstrated success in leading advisory or sales teams, achieving performance and enrollment targets, and improving service quality.
• Proven experience in developing and managing client or corporate relationships, preferably within an educational or professional training environment.
• Strong proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook) and familiarity with database management systems such as Banner or CRM platforms.
• Excellent communication and presentation skills with bilingual fluency in English and Arabic,

Key Competencies

• Advisory & Consultation:Provides informed and professional career guidance to clients and learners, aligning individual goals with suitable CCE programs and learning pathways.
• Sales and Marketing:Applies effective marketing and promotional strategies to generate leads, increase enrollments, and strengthen the Center’s market visibility.
• Client Relationship Management:Builds, maintains, and strengthens partnerships with individuals, organizations, and institutions to expand client engagement and support CCE’s business development.
• Information and Data Management:Utilizes data systems, CRM tools, and reporting mechanisms to track client interactions, analyze enrollment trends, and support evidence-based decision-making.
• Administration and Operations:Ensures efficient registration, documentation, and compliance with institutional policies and standards to support smooth operations.
• Customer Service Excellence: Delivers prompt, courteous, and bilingual (English and Arabic) support to clients, maintaining professionalism and responsiveness throughout all stages of the advising and registration process.
• Communication:Conveys information clearly, accurately, and professionally in both English and Arabic to promote understanding, collaboration, and trust among clients and colleagues.
• Teamwork and Collaboration :Works cooperatively with colleagues and management, fostering a supportive and collaborative work environment that promotes CCE’s success.
• Achievement Orientation:Demonstrates determination and initiative in meeting and exceeding enrollment targets, operational goals, and service quality standards.
• Adaptability and Flexibility:Adjusts effectively to shifting priorities, market dynamics, and client needs while maintaining performance and composure under pressure.
• Accountability & Reliability:Takes ownership of work responsibilities, meets deadlines consistently, and ensures that commitments are fulfilled with integrity and dependability.
• Continuous Learning and Development:Actively pursues opportunities for professional growth, staying current with industry trends, career advising practices, and educational innovations.

Certifications (preferred):

• Certification or formal training in Sales and Marketing, Career Counseling, Customer Relationship Management (CRM), or Adult Education is highly desirable.
• Professional certification in Customer Service or Leadership and Communication is an advantage.

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